E-Commerce Specialist

E-Commerce Client Specialist

The ideal candidate will be detail-oriented with a positive attitude and desire to learn as well as have the ability to listen and relate to our customers and provide thoughtful, professional responses to their needs.

Reports to: E-Commerce Director

Job Type: Full Time

Salary Grade/Range: Commensurate upon qualification

General Duties

· Process daily e-commerce orders

· Customer service via phone, email, and webchat

· Monitoring of e-commerce site product design and user interface

· Processing and shipping of e-commerce orders

· Other related tasks as needed

Knowledge, Skills & Abilities

• Excellent communicator with strong oral and written skills
• Exceptional listening skills
• Experience dealing with sensitive customer service issues
• The candidate must be a highly motivated self-starter and responsible with proven assistance and follow-through ability
• Responsible for quality of work in terms of accuracy and content
• Ability to organize and prioritize, managing multiple projects
• Good analytical and problem-solving skills
• Ability to meet deadlines
• Proficient knowledge of MS Office: Excel and Word
• Experience with CRM/MIS platforms
• Product content development helpful

Job Requirements:

• Overtime may be expected on occasion.
• Attendance is essential; must be reliable, dependable, and punctual.

Physical Requirements:

• Frequent sitting, minimal standing, and walking.
• Frequent telephone use.
• Frequent use of computer and mouse.

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Education:

• College degree preferred

Required Experience:

• Three years of administrative experience
• Three years of customer service experience

Work Environment:

Onsite working position in an office environment. The noise level is usually moderate.

AAP/EEO Statement:

WW&L provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Client Services & Customer Support: 3 years (Required)
• Administrative: 3 years (Required)

Work Location: One location