What are the responsibilities and job description for the Rooms Controller - $18.50/hr +Benefits! position at Welk Resorts San Diego?
Where great benefits lead to a life fulfilled.
- Competitive Pay
- Medical/Dental/Vision/401K opportunities
- Travel discounts
- Credit Union Membership
- Tuition Reimbursement
- Professional Counseling & Family Support
- Growth and Development Opportunities
Where each associate at Welk Resort | San Diego is offered great perks & incentives.
- Free onsite parking
- Department celebrations, Associate Appreciation Week
- Monthly associate recognition and reward programs
- Stipend for work shoes
Where you can make a difference.
- Assign room according to guest request and preferences whenever possible.
- Pre-register designated guests and prepare key packets.
- Organize and coordinate check-in/pre-registration procedures for arriving groups.
- Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff.
- Confirm reservations and cancellations.
- Review out-of-order rooms daily.
- Ensure rates match market codes and document exceptions.
- Verify and adjust billing for guests.
- File guest paperwork or documentation.
- Set up/process all guest check-ins/check-outs.
- Activate room keys.
- Identify any over-commitments.
- Perform duplicate reservation checks; block rooms.
- Run daily reports.
- Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.
Where your skills help you make a difference.
- Must be able to work a flexible schedule, including complete weekend and holiday availability.
- Must have great customer service skills – all our positions come into contact with guests!
Where we celebrate and cultivate connections.
- The company was recently ranked #4 on the Newsweek Top 100 Most Loved Workplaces!!
Follow us on social media!
- Instagram: @hyattvacationsownership
- Facebook: Hyatt Vacations Ownership
This isn’t just a place for your next job; it’s the place for your career in hospitality. Where we all grow and succeed together. And we’re growing quickly. Become part of something special now, adding your talents to a tight-knit team making lives better through vacations.
The company is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
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Job Type: Full-time
Pay: $18.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee assistance program
- Employee discount
- Referral program
Schedule:
- 8 hour shift
- Holidays
- Weekends as needed
Work Location: In person