What are the responsibilities and job description for the Business Analyst position at Well?
Company: The mission of Well (https://www.well.co/) is to transform healthcare through our unique impact to our members' health and happiness. We do this through our differentiated consumer experience and world-class data and analytics engine that drive engagement and behavior change. Our product -- a consumer health engagement platform -- integrates concierge services, behavioral health, telemedicine, care management and wellness services to drive sustained engagement, lower costs and improve the health of members. In addition to our product, we know our team makes us unique. We’re a highly diverse and engaged organization whose employees are passionate about the mission of the company and whose management is passionate about the employees.
Note that all new hires at Well are required to adhere to the COVID Vaccination Requirement Policy.
Position: Business Analyst
Reporting To: Senior Director of Marketing and Customer Strategy
Position Summary
The overall goal is to engage our members to drive better health outcomes. Our modeling and optimization platform (the Health Engine) and our data visualization dashboards contribute directly to our product through machine learning, statistics, analysis, and insights generation. The next member of our team will drive projects from beginning to end: frame business questions, collect and analyze data, research, build dashboards / data pipelines, and share insights. They will work collaboratively within a team aiming to make a positive impact on the organization and on our members’ overall health.
Responsibilities
- Identify opportunities for data-driven platform improvements and generate insights using data analytics.
- Architect, design, and build dashboards to track user engagement behavior and health metrics, informing marketing, clinical, and product enhancements and interventions.
- Leverage and utilize a wide range of data sources across healthcare (member, payor, employer, provider, partner) and platform engagement data.
- Provide statistical modeling and data visualization expertise (Tableau) within the team and across the organization.
- Work with organizational partners, clients, and team members to ensure data and operational systems run effectively.
- Take personal responsibility for keeping all Well systems and data, including sensitive member data, secure and safe, according to Well data and security policies and HIPAA guidelines.
Minimum Qualifications
- Demonstrated experience using SQL for data visualization / database navigation / queries, and experience building Tableau dashboards
- Experience executing analyses in the cloud (GCP, AWS)
- Strong communication and collaboration skills required. Ability to communicate technical concepts and relevant aspects of data insights to non-technical audiences
- Interest in many topics and ability to organize, prioritize, plan, and execute multiple workstreams concurrently and across teams
Additional Job Information
Well is on a mission to redefine the healthcare experience. This is an opportunity to re-shape healthcare for America. We are developing solutions to improve the quality and affordability of healthcare. We welcome team members who are passionate about that mission. We embrace diversity and are committed to building an inclusive team.
Well is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. We seek diversity and encourage individuals from underrepresented groups to apply.
