Business Analyst

Job Summary

WELLBE INTRODUCTION

The WellBe care model is a Physician Led Advanced Geriatric Care Program focused on the quality of care of the frail, poly-chronic, and elderly Medicare Advantage patients.  This population is typically underserved and very challenged with access to overall health care.   To address these problems, we have elected to bring the care to the patient, instead of trying to bring the patient to the care. WellBe’s Care Model is to provide our members the entire continuum of care from chronic to urgent care in the home, hospital, skilled nursing facility, assisted living, palliative care, and to end of life care. WellBe's physician/advanced practicing clinician led geriatric care teams’ partner with the patient’s primary care physician to provide concierge level geriatric medical care and social support in the home as well as delivering and coordinating across the entire care continuum.

GENERAL SUMMARY

The Business Analyst has a passion for technology, collaboration, and creative problem-solving. The Business Analyst will act as a liaison between the business and IT providing insight and solutions during the project life cycle Responsible for innovation and end-to end launch of clinical systems products. The position will serve as a systems subject matter expert ensuring IT systems offer optimal value to the WellBe team. Excellent communication, problem solving, and critical thinking is needed to adjust to the changing system environment. A lead liaison/coordinator to work with Market Leaders, Ops Leads, Clinicians, Medical Directors, and WellBe employees at multiple levels. Experience in a healthcare or clinical practice setting is highly desired. Experience in NextGen or other Clinical Information Systems (i.e. Epic, Cerner, eCW) Word, Excel and Project will be necessary. A Business Analyst is responsible for identifying and analyzing business needs, creating, and maintaining detailed documentation, and providing recommendations for business solutions.

Job Description

RESPONSIBILITES:

• Collaborate with the Product Management team and stakeholders to understand the customer, business, and market needs and ensure alignment with product portfolio vision, portfolio roadmap & integration, and stability across verticals and products with guidance from SVP of Data & Security and Product Manager.
• Identify and document business requirements through interviews, workshops, and other methods of gathering information
• Makes business decisions and clearly communicates requirements through epics and stories so that they are understood
• Create detailed documentation, including business requirements, process flow diagrams, and user stories.
• Work with cross-functional teams, including IT, finance, and marketing, to ensure business requirements are met.
• Provide support for the implementation of new systems and processes.
• Continuously monitor and track the progress of projects to ensure they are on track to meet business requirements.
• Translate the customer, business, and market needs into product requirements that solve the business problem
• Evaluate and invent new feature ideas.
• Participate in the product life cycle from conception through release
• Enjoy spending time in the market to understand opportunities or issues, and find innovative solutions
• Represents, interfaces with, and engages with business users
• Other tasks needed to accomplish team’s objectives/goals

Job Requirements

QUALIFICATIONS

Educational Requirements:

• Bachelor’s degree or university program certificate or equivalent; or two to four years related experience and/or training; or equivalent combination of education and experience.
• 5 years’ experience as a BA (Business Analyst), or similar work
• 5 years in developing and implementing software and data systems
• Clinical experience in a healthcare practice setting preferred
• Strong verbal and written communication
• Excellent analytical and problem-solving skills
• Ability to collaborate with and influence cross-functional scientific and technical teams
• Strong work ethic and attention to detail

Required Skills and Abilities:

• Excellent interpersonal, written, and verbal communication skills required
• Willingness to share and receive information and ideas from all levels of the organization to achieve the desired
• Ability to manage multiple priorities, and assess and adjust quickly to changing priorities
• Deep empathy for the end-user and a passion for the user experience required

Supervisory Responsibility: 

• This position will not supervise others.

Travel requirements:

• Travel may be required up to 5% locally or nationally

Work Conditions:  

• Standard office work conditions of sitting at desk and using electronic devices for long periods of time
• Office temperatures may vary

The preceding functions may not be comprehensive in scope regarding work performed by an employee assigned to this position classification.  Management reserves the right to add, modify, change or rescind the work assignments of this position.  Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of this role.