Lead Product Manager

Help us lead change and transform the member experience!

The health care industry is changing and Wellmark is working to help change it for the better. We recognize that our clients and members deserve health care with a focus on quality – not quantity – of care. We also recognize that health care is complex. We’re working to ensure our organization is positioned to define and deliver solutions that help our members navigate the system and make clear, informed decisions. We are taking a team-centric approach to developing products and services that are focused on providing holistic and streamlined solutions for our customers.

Use Your Strengths at Wellmark as our Lead Product Manager!

As the Lead Product Manager on our Product Development team, you will partner and work collaboratively with cross-functional partners to drive and achieve stated strategic objectives, measurable goals, and deliverables. You will deliver results by supporting product initiatives comprised of multiple interrelated and highly visible projects that are interdependent, integrated, highly complex, enterprise-wide, and high risk. You will be an advocate for change management across the enterprise as product solutions are introduced that require new and/or changes to people, processes, and technology. On a daily basis, you will drive collaboration of the large-scale, complex, multi-faceted enterprise-wide governance process through informal leadership, teamwork, and effective communication. As the most senior individual contributor on the team, you will actively coach and mentor team members by supporting intellectual curiosity and fostering an environment of continual growth and learning.

Ideal candidates are holistic-thinkers, challenge the status-quo, and thrive in a highly collaborative environment. You enjoy research, data, discovery, and the ability to stretch your creative thinking skills to produce innovative solutions. Strategically shifting with new information, your bias for action, and your ability to influence direction are just a few of your strengths! You are also skilled at developing stakeholder relationships and partnering with diverse teams to produce results. Lastly, you have informal leadership experience and a desire to lead from where you sit.

Required:

• Bachelor's degree or direct and applicable work experience.
• 5 years of product development, product management, or similar experience that reflects knowledge of the product development lifecycle, strategic planning, and ability to collaborate with multi-disciplinary teams in a corporate environment.
• Strong understanding of the business as well as its interdependencies.
• Demonstrated understanding of customer needs and ability to translate these into competitive products and services.
• Strong process improvement skills. Excellent research, analytical, and critical thinking skills, and the ability to develop creative solutions. Ability to translate complex data and other information into actionable recommendations.
• Willingness to challenge the status quo while maintaining relationships. Ability to quickly find common ground and solve problems. Viewed as a collaborative, trustworthy business partner.
• Ability to coach, mentor, train, and provide feedback.
• Strong verbal and written communications skills with the ability to share insights or recommendations with stakeholders, including senior leadership. Ability to develop and facilitate presentations. Group facilitation and interpersonal skills.
• Proven success consulting effectively, influencing stakeholder decisions while driving results.
• Proficiency with Microsoft Office and web-based applications.
• Proactive self-starter with effective time management skills and the ability to organize and prioritize projects, timelines, and competing priorities or tasks. Flexible and adaptable to change.

Preferred:

• Bachelor's degree.
• Informal leadership.

a. Provide day to day execution and collaboration setting for large enterprise-wide initiatives to achieve measurable goals and deliverables.

b. Establish and maintain effective and collaborative partnerships with Operations, Pharmacy, Health Services, Health Networks, Sales, Actuarial, Underwriting and Legal/Compliance. Partner with leaders to regularly review division resource assignments and capacity to enable successful delivery of division priorities and core work; identify constraints and adjust as necessary to ensure alignment to highest priorities.

c. In collaboration with internal stakeholders identify and evaluate product opportunities and needs (new products, enhancements to existing products, potential partners) to increase sales, retention, and profitability and that are focused on impacting the member experience and are aligned to our corporate initiatives.

d. Serve as a key point of escalation when issues arise in the program or various projects supporting the program. Provide collaboration to the program team or collaborate across the business areas and technology to provide a recommendation to the Business Owner when there is not a clear recommendation.

e. Be a driver of change management across the enterprise in executing new processes, roles, and technology. Motivate others and communicate strategic vision and how it relates to the company strategic priorities. Actively coach and mentor team members to support intellectual curiosity and an environment of continual growth and learning.

f. During implementation of the program/projects ensure all on-going business practices is in place to successfully continue running the business including relevant process mapping, policies and procedures, and desk level priorities.

g. Using strong communication skills and demonstrated capability to think extemporaneously, create and present data and information. Prepare executive level summaries with team and leadership and participate in leadership meetings providing critical updates on status of the program/projects to key internal and external audiences to persuade and effectively tell a story.

h. Ensure a focus on the customer and the experience as requirements are developed to ensure appropriate strategic alignment and consistency across each division.

i. Other duties as assigned.

This job requires a non-compete agreement.

Hybrid Work Environment: You will have the flexibility to work where you are most productive. As a hybrid employee, you’ll spend at least a day a week in the office – leaders and employees will work together on which day(s) they would like to work in the office and which days they prefer to work remotely. This may vary week-to-week based on meeting schedules and other business needs to optimize in-person collaboration.

An Equal Opportunity Employer

The policy of Wellmark Blue Cross Blue Shield is to recruit, hire, train and promote individuals in all job classifications without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or any other characteristic protected by law.

Applicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact us at careers@wellmark.com