Operations Business Systems Integrator - FEP

In this role you will work as part of a cross-functional team supporting the Federal Employee Program (FEP) in our operations division. Serve as a key business support resource for the FEP Program, by partnering with agile delivery teams, external vendors, and stakeholders to foster an environment of continuous delivery and improvement. This role will play a large role in defining, developing and implementing technical system solutions for FEP business needs. Support strategic goals of the division by facilitating the creation and maintenance of business system capabilities. The BSI (Business System Integrator) will partner or lead transformational improvement initiatives, utilizing business process management, and a wide variety of process improvement methodologies and tools to maximize business performance, increase customer satisfaction, and deliver administrative savings for the FEP Program.

Ideal candidate: will have experience in government programs, including understanding and/or application of relevant FEP systems, regulations, and business rules. In addition, have a good balance of technology and business knowledge. They can drive change and bring people together playing a key role in program/project support. Pulling reports and interpreting data and experience with PowerBI dashboards is preferred. Strong communication skills will be important as this is a highly visible role interacting with leadership at every level.

Required:

• Bachelor’s Degree or equivalent work experience.
• 7 years of functional expertise within complex business systems and/or IT platforms. Wellmark specific systems experience preferred.
• 4 years of experience managing complex workflow management processes in which technical solutions were delivered across multiple teams and business units; experience should include the development and implementation of business capabilities and/or tactical plans from within insurance, financial services, or related industry.
• Experience implementing strategic direction, overseeing application solution integration at the tactical level.
• Experience in business process modeling and development and resource management; strategic thinking and planning skills with demonstrated experience in process management, process improvement, and organizational change management.
• Outstanding interpersonal and negotiation skills demonstrated through effectively driving results through the coordination and collaboration of cross-functional project/program teams across divisions.
• Exceptional written/verbal communication skills with the ability to clearly and concisely communicate complex concepts across all levels of an organization.
• Strong analytical and problem solving skills, attention to detail, and willingness to maintain customer and stakeholder satisfaction across Operations and Technology.

Preferred:

• Federal Employee Program experience strongly preferred
• Knowledge of FEP systems, including FEP Direct and CareFirst FEP Bridge.
• Experience in agile methodology

a. Collaborate with key stakeholders to develop practical business system solutions based on a deep situational awareness of the business environment. Serve as a subject matter expert on business system solutions, integrations, and requirements.

b. Provide consultation and technical oversight to Operational business teams in defining and designing technological business processes, functions and organizational structures. Research and identify technologies based on organizational requirements.

c. Work cross-functionally to develop a systems roadmap within Operations. Facilitate and drive the development of systems solutions that combine knowledge of particular business processes and issues, general technology options, and process facilitation techniques.

d. Research and provide information on technical trends and business systems relevant to the division. Identify areas of opportunity for optimization to deliver meaningful business value and act as a change agent to drive continual improvements to the division.

e. Consult with technical subject matter experts to assess business needs and establish priorities; develop alternative technical solutions; advise on options, risks, costs vs. benefits, and impact on other business processes and system priorities.

f. Participate in division level strategy and structural development to support requirements relating to business systems and technical solutions.

g. At least one process improvement methodology certification required within 12 months from date of hire.

h. Other duties as assigned.

An Equal Opportunity Employer

The policy of Wellmark Blue Cross Blue Shield is to recruit, hire, train and promote individuals in all job classifications without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or any other characteristic protected by law.

Applicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact us at careers@wellmark.com