Adminsitrative Assistant

Job Summary:
We are seeking a dynamic individual to join our team as an Administrative Assistant. The ideal candidate will be organized, detail-oriented, and possess strong administrative skills to support the efficient operation of our office. As the Administrative Assistant at Wellness Tree Counseling, you will play a vital role in ensuring the smooth operation of our office. The Administrative Assistant will oversee the office's general administrative functions and activities while providing support to our Clinical Care Team.

Duties/Responsibilities:

Client & Provider Communication

• Returning client calls promptly with a high degree of professionalism and sensitivity
• Conducting provider outreach calls with a high degree of professionalism and sensitivity
• Handle intake calls & screening new clients
• Coordinate new client intake forms
• Updating client electronic health records while adhering to HIPAA and confidentiality regulations

Billing & Accounting

• Collect and post payments into practice software
• Generating superbill and/or receipts for clients
• Submitting insurance claims electronically using practice software
• Entering payments from Explanation of Benefits (EOBs) into practice software
• Follow up on claims and troubleshoot claim denials
• Conduct benefits and eligibility Verification
• Monitor and Track Month Key Performance Indicators (KPIs) Reports

Administrative Support

• Schedule management
• Managing emails and voicemails
• Maintaining a clean, comfortable, and welcoming environment
• Order and replenish office supplies/equipment
• Transcribing handwritten or audio process notes as needed
• Writing correspondence and creating forms
• Updating charts in Electronic Health Records

Research & Special Projects

• Research (formal and informal)
• Providing organized, thoughtful support to projects specific to practice and Clinical Director
• Social Media Management includes content planning, scheduling, publishing, and engagement.
• Maintaining monthly newsletters and practice updates
• Website Management
• Assist with community affairs and outreach project

Required Skills/Abilities:

• Experience and knowledge of mental health in BIPOC communities
• Understanding of Confidentiality and HIPAA
• Knowledge of and experience with Social Media platforms including but not limited to Instagram, Facebook, LinkedIn etc.
• Proficient in Microsoft applications including Word and Excel
• Proficient in Google Suite/ Workspace
• Computer and Technology savvy
• Basic to Intermediate visual or design skills using Canva Pro, Adobe, or other platforms

Education and Experience:

• Associate Degree or Bachelor's level education in healthcare administration, business, or other related field
• At least 6 months of experience in the healthcare field or willing to learn

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Experience:

• Medical or Health Care: 1 year (Required)
• Front desk: 1 year (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Preferred)

Ability to Commute:

• Rego Park, NY 11374 (Required)

Work Location: In person

Salary : $17 - $20