Technical Account Manager

Internal Title:  Technical Account Manager (TAM)
Salary:  Based on Experience PTO Benefits
Location:  Toronto, Ontario *Hybrid
Length of Assignment:  Full-time, Permanent

About Us:
WellnessLiving isn’t just our name, it’s who we are. We’re the software company with a heart, placing people and community at the center of everything we do. Our diverse and inclusive culture provides our people and customers with the support, resources, and tools they need to achieve their goals—professionally and personally. From a bootstrap start-up to the fastest-growing software company for class and appointment-based businesses in North America, our commitment to excellence can be seen in all aspects of our business. Trusted by over 5,000 business owners and 15 million users worldwide, our mission is to empower businesses with a value-driven platform that is reliable, easy to use, and equipped with all the tools and services needed to manage and grow a business.

When you join WellnessLiving, you join a team that is customer-focused, community-centered, and forward-thinking and is continuously improving and innovating. We celebrate your wins, recognize your strengths, learn together, and inspire each other to reach new heights, offering a variety of benefits to help you lead happier and healthier lives.

About You:
Are you looking to take your career to the next level?
If you’re a natural-born problem solver and a team player looking for the opportunity to learn and grow within the SaaS industry, then we want to talk to you.

As a Technical Account Manager (TAM), you will be responsible for increasing value to our premier and elite customers. This is a highly visible and critical position as you work with our customers and collaborate with our product, support, subject matter experts, and sales and marketing teams to enhance our customer journey.

Our ideal candidate will bring:

• Teamwork, Collaboration, and Communication — Easy to talk to, very approachable, empathetic, patient, puts others at ease, and can work well with others.
• Critical Thinking and Problem-Solving — The ability to analyze, evaluate, and strategize the best solutions when making decisions or faced with challenging situations.
• Strong Work Ethic — Hardworking, dedicated, reliable, and highly motivated with the desire and determination to exceed expectations.
• Natural Leadership Skills — Oversees processes, guides initiatives, holds themselves accountable, listens without judgment, and inspires and nurtures the growth of others to do their best work.
• Entrepreneurial Spirit and Business Mindset — Embraces innovation and continuous improvement, actively seeks out change, and is knowledgeable of current industry trends, practices, and technology.
• Time Management — Uses time efficiently, focuses on top priorities, respects the time of others, and can take ownership of tasks and projects to push them along.

Responsibilities:

• Manage a unit of our customers and continually meet or exceed role standards by actively engaging with and retaining clients and maintaining a high customer NPS.
• Provide effective solutions to reaching clients’ goals by understanding clients’ organizational structure and business models
• Conduct ongoing client meetings to communicate best practices, successes, and data-driven results to solidify relationships and facilitate business reviews and referrals
• Provide expert knowledge of WellnessLiving’s software and tools, and advise on key features and functionalities to meet clients’ needs
• Regularly review existing WellnessLiving client data to anticipate future client needs
• Create and analyze client reports to anticipate issues and identify trends and opportunities
• Work closely with the Support, Onboarding, Product, and Sales and Marketing teams to implement strategies for maximizing revenue opportunities

Skills & Qualifications:

• 5 years of experience in a fast-paced, client-facing, client-focused role, forming strong client relationships and identifying areas for revenue growth
• Experience working with health & wellness industry clients is an asset
• Comfortable meeting with customers, including creating meeting agendas, pre-meeting preparations, and completing post-meeting documentation and follow-ups
• Proven dedication to developing strong client relationships, with a focus on client retention
• Outstanding listening and communication skills with the ability to uncover potential areas of concern and areas of opportunity and attention to detail.
• Strong analytical and forecasting skills with the ability to identify trends and opportunities and proactively identify potential client concerns
• Ability to work effectively within a team environment; communicating with several internal departments to collaboratively determine best solutions for clients
• Adaptability and the ability to creatively use resources, adjusting to changes quickly and professionally.
• Professional and positive team attitude and high standards of performance for self and others.
• Proficiency in Microsoft products (PowerPoint, Word, Excel, Outlook, SharePoint), and Salesforce.

Please note that those who meet the qualifications for the position will be contacted directly

We appreciate you taking the time and look forward to reviewing your application.

WellnessLiving is an equal opportunity employer. At WellnessLiving, we are proud to embrace and celebrate differences. Employment at WellnessLiving is based purely on a candidate’s qualifications and experiences as they directly relate to professional competencies. WellnessLiving does not discriminate against any employee or potential employee because of race, creed, colour, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, family or parental status, or any other status protected by the laws and regulations in the locations where we operate. Furthermore, we will not tolerate bias or discrimination of any kind from our employees or customers. At WellnessLiving, we bring everyone together to create something incredible! We are a unique and diverse blend of leaders and action-takers, and that mindset encompasses our passion and commitment to our product and our employees.