Program Manager - Housing

Description

ABOUT WELLNEST

Founded in 1924, Wellnest has always been on the leading edge of mental health and supportive services for children and families. Wellnest helped to pioneer early intervention programs for the 0-5 population, intensive services for at-risk children and families, skills-based mental health services for young adults 16-25, and an inventive collaboration with primary care providers, bringing mental health professionals on-site in community settings. Wellnest’s Socially Integrated Service Model is designed to address the whole child, from 0-25, the entire family, and their communities. We blend evidence-based clinical practices to address the effects of trauma; youth development programs and TAY housing to enable children and youth to develop coping skills, self-esteem and stability; and family support services to build on family strengths to promote thriving futures. We work in partnership with the family and engage the larger community—particularly schools and other youth service providers—because we recognize that children need functional families and healthy communities to thrive.

ROLE SUMMARY

The housing program manager works as part of a multidisciplinary team that includes other members of the clinical, management, and housing teams. The program manager leads the housing programs that provides housing stability for Transitional Age Youth (ages 18-26). Housing programs include permanent supportive housing for project-based and scattered site housing programs as well as transitional housing programs. The program manager works with several different funders and stakeholders including but not limited to Department of Mental Health, Department of Health Services, Department of Probation, and Department of Children and Family Services. The program manager needs to work well with interdisciplinary teams, coordinate with external stakeholders, and be able to manage crisis and urgent situations calmly.

ESSENTIAL RESPONSIBILITIES

• Responsible for day to day operations of the housing program.
• Supervise and provide training and support for Housing Team, including crisis intervention strategies, trauma-informed care, mandated reporting, room inspections, and collaboration with other leadership.
• Support Housing Case Manager’s achievement of contract compliance and data entry in CHAMP.
• Provide individual and team supervision, support, and performance evaluations for assigned staff.
• Other duties as assigned.

Crisis Response

• Provide field base and on call support, crisis response, after hours and on weekends when necessary.

Outreach

• Be present for outreach events on and off site.
• Coordination with comprehensive multi-faceted team and community partners in support of a young person’s progress.
• Support, plan, and implement community events that bring community members and supporters together to engage in meaningful relationships.
• Build and maintain strategic partnerships with external stakeholders and potential community partners to enhance the opportunities available to Wellnest’s program participants.
• Maintain an open-door management style
• Be comfortable with the use of electronics and multiple electronic based systems
• Be willing to work flexible and non-traditional hours on a regular basis
• Participate in trainings and meetings as assigned
• Be a productive partnership to ensure stabilization and family wellness

Program and Compliance

• Support relationships with landlords and support finding new landlords to house youth.
• Support occupancy expectations for multiple housing contracts.
• Together with director, develop policies and procedures related to the housing program.
• Conduct ongoing review of contract requirements related to outcomes track participant’s progress towards goals
• Participate in Care Coordination Meetings and provide weekly updates on housing availability when necessary, including managing the roster(s) for housing locations
• Oversee the screening, assessment, and enrollment of clients, and determining eligibility
• Develop new curriculums and program activities to meet needs of participants
• Provide input, evaluation, and updates regarding programs as requested

QUALIFICATIONS

Education and Experience:

Minimum of a Bachelor’s degree or equivalent, and five prior years of experience in housing management.

Experience working with TAY, homeless youth, and vulnerable populations. Strong organizational, written,

communication and teamwork skills are a must, and is able to maintain a calm demeanor while handling

multiple tasks without losing productivity. Five years minimum supervising others in a community setting

required. Knowledge of multiple countywide systems required.

Conditions Of Employment:

Employee may be asked to pursue additional training when it is determined to be in the best interest of the Company. Must possess and maintain a valid CA driver’s license and insurable driving record that meets Wellnest’s insurance carrier’s criteria for liability coverage. Use of a

personal vehicle is required to complete the essential duties of this position. In keeping with Company policy

for all employees, the successful applicant must also complete a test for Tuberculosis (TB), and fingerprint clearance by the Department of Justice. Proof that you will be fully vaccinated and boosted per eligibility guidance against COVID-19 by your employment start date. Per the CDC and Department of Public Health,

individuals are considered fully vaccinated for COVID-19: two weeks or more after they have received the

second dose in a 2-dose series (Pfizer-BioNTech or Moderna or vaccine authorized by the World Health

Organization), or two weeks or more after they have received a single-dose vaccine (Johnson and Johnson

[J&J]/Janssen). The Company will provide exemptions in accordance with applicable law.

Working Conditions: Employee regularly works out in the field and in an office environment. Employee

may be required to work flexible, evening and/or weekend hours for time-sensitive projects.

Reasoning Ability:

• Ability to effectively present information and respond to questions
• Ability to read, analyze and interpret manual and office documents
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Ability to define problems, gather, transcribe and post data, analyze, synthesize and classify information, and draw valid conclusions.
• Ability to work independently and with others - including other employees, clients and members of the public - in face-to-face and telephonic contexts.
• Ability to multi-task, establish priorities and manage time, meet deadlines and perform duties under time constraints.
• Ability to be flexible and adapt to changing work demands.
• Maintain a high level of concentration and attention to detail for extended periods of time.
• Maintain a high level of ethical and professional standards in accordance with agency policy.

Physical Demands:

• Ability to talk or hear in order to give and receive information and instructions.
• Ability to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls
• Ability to reach with hands and arms.
• Ability to use computer keyboard up to 25% of the day.
• Visual acuity, ability to adjust focus and peripheral vision for work on a laptop or other computer equipment.
• Lift and/or move up to 10 pounds.
• Able to use telephone, office copier, calculator, fax machine, computer printer and scanner, or other equipment as required.

Qualifications

COMPENSATION AND BENEFITS

• Annualized Salary Range: $85,259 to $95,797 plus incentive compensation opportunities
• Wellnest offers $10,000/year to build a personalized health benefits package from a choice of available medical, dental, and vision coverage plans, as well as an employer-paid $100,000 life insurance and long-term disability policy.
• Wellnest employees benefit from an employer-sponsored 401(k) company match, dollar for dollar, up to 3%, and a profit-sharing contribution benefit of up to 5%.