Care Navigator

Wellpoint Care Network’s mission is to facilitate equity, learning, healing, and wellness by restoring the connections that help children and families thrive.

Wellpoint Care Network – a Milwaukee Journal Sentinel Top Workplaces in 2021 and the 2021 BizTimes large non-profit of the year – is seeking a competent, compassionate, and career-oriented professional to serve as our Care Navigator.

Wellpoint is deeply committed to the welfare and protection of children, and our goal is to strengthen and support families. In every effort, from receiving hotline calls to reaching family reunification or foster care and adoption, children and families are our focus. Our mission is to facilitate equity, learning, healing, and wellness by restoring the connections that help children and families thrive.

Job Purpose: 

Our next Care Navigator will provide peer support to persons' receiving services through the Clinic. They provide psychoeducation on behavioral health recovery, coordinate services and referrals to other service providers, and offer self as a mentor and role model of recovery.

Duties:

• Provide telephone brief screenings of clinical needs, and funding sources, to individuals and families requesting outpatient services, documenting in EHR.
• Participate in initial treatment plans, strengths and culture preferences, and intakes as needed.
• Address barriers to care or referrals and is resourceful in problem solving.
• Participate in hospital and emergency department discharge processes to transition consumers to a safe community setting according to CCBHC protocols. Ensure timely transfer of medical records, prescriptions, and active follow-up.
• For consumers at risk for suicide, coordinate consent and follow-up within 24 hours and implement a continuing plan for suicide prevention and safety and linking to services.
• Establish linkages and partnerships with community resources such as housing, social services, education, and employment to facilitate wellness and recovery of the whole person.
• Establish positive working relationships with other Wellpoint Care Network programs and sites to ensure efficient client referral and coordination across continuums of care.

Qualifications: 

• Bachelor’s degree in social work, Psychology, Community Counseling, or related field preferred
• High school diploma required.
• Bilingual in Spanish preferred.
• Willingness to work beyond normal working hours: evenings, nights, and weekends.
• Maintain accurate and timely collaborative documentation.
• Demonstrates ability to work independently and effectively with staff, clients, caregivers, and purchasers.
• Must be honest, dependable, and able to meet deadlines; Self-motivated and able to work independently.
•  Valid driver's license with an acceptable driving record, reliable transportation, and meet agency auto insurance requirements.
• Regular travel in personal vehicles is required with the ability to move intermittently throughout the workday.
• Ability to demonstrate critical thinking skills, detail oriented, highly effective verbal, and written communication skills.
• Demonstrate an ability to effective understanding and practice of cultural humility and ability work and communicate respectfully with individuals from diverse backgrounds.
• Proficient in the usage of computer software; demonstrate an understanding of computer file systems and databases, e.g., Microsoft Office, Excel, Outlook, Teams, ADP, etc.

Position Details & Extras:

• Full time
• Hybrid on-site/remote work is available with reliable broadband connection.
• Fast paced, flexible work schedule includes evenings and some weekends to accommodate program needs.
• Moderate exposure to noise
• Subject to frequent interruptions with ability to manage multiple tasks simultaneously
• Demonstrates an understanding of the cultural differences among diverse groups and the need to adapt service provision to match these differences in respectful ways.
•  Public Service Loan Forgiveness (PSLF) - Wellpoint employees may be eligible for loan forgiveness under the Public Service Loan Forgiveness program. 
• Interaction with personnel, clients, family members, visitors, volunteers, interns, and vendors under all conditions and circumstances. 
• Physical exam, drug screen, motor vehicle report, and background checks are required for this position.

Organizational Information: 

Wellpoint is a Wisconsin provider of family-centered care and educational services. As a 2021 Top Workplace of Southeastern Wisconsin and national leader of Trauma Informed Care, a philosophy and practice that acknowledges the profound effects of trauma on the developing brain, we are passionate about delivering quality, evidence-informed care to help children and families overcome trauma and thrive. 

Wellpoint provides a rich continuum of services, including:

• Child Welfare and Foster Care 
• Support for youth who have aged out of care. 
• Care Coordination and Wraparound services 
• Mental health therapy and supports such as The Clinic @ Wellpoint, Family Preservation, Caregiver Support, Integrated Community Treatment
• Professional education and clinical consultation (for organizations, schools, and individual/family) 

Interested parties please submit a cover letter and resume online. We are committed to enhancing diversity, equity and inclusion and strongly encourage minority candidates to apply. For more information, visit our website www.wellpointcare.org.

*To protect the health and well-being of our employees, clients, and community members we come in contact with on a daily basis, Wellpoint has decided to mandate the COVID vaccine for all employees or be approved with a qualified exemption. Please note that job candidates must be partially vaccinated within thirty (30) days of hire, and fully vaccinated within sixty (60) days of hire or approved for an exemption. *

Equal Opportunity Employer