Customer and Operations Support

Wells Ag Supply is an independent agriculture input supplier based out of Fonda, IA with a growing dealer network across the Midwest. Focused on what works and having access to all major manufacturers, Wells Ag Supply provides unbiased recommendations on products best suited for each individual farmer.

As an employer, we highly value adaptable, accountable, self-motivated and efficient employees. We have all new hires complete a personality assessment in order to better accomodate their leadership styles. Our owner and CEO Grant Wells was recently employee-nominated and named "Boss of the Year" by the Pocahontas County Economic Development Commission for his selflessness and care for his team.

Some of thebenefits of working for Wells Ag Supply include:

• Great company culture and team-orientated atmosphere
• Competitive pay
• Health and Dental Benefits
• Life Insurance, vision, disability benefits
• Employee Assistance Programs
• Matching 401K

Join the Wells Ag Supply Team! The Customer Support position will assist customers with in-person transactions and route movement of incoming and outgoing cargo and freight shipments in shipping docks. This person will also take orders face-to-face from customers and arrange pickup of freight and cargo for delivery to staging area, along with having direct communication to the warehouse. Prepare and examine bills of ladings to determine shipping charges etc. Weekend availability only needed for occasional weekends.

Duties and Responsibilities

These are the basic duties and responsibilities of the position and must be performed competently. Basic duties and responsibilities include, but are not limited to the following:

• Assists customers with in-person sales orders, pickups and returns.
• Compile warehouse paperwork for customer pickups.
• Contact customers to respond to inquiries or to notify them when product is available for pickup or delivery.
• Log in warehouse equipment upon return.
• Main point of contact for pickup/delivery assignments with customers and drivers.
• Track delivery progress of LTL and hired freight shipments.
• Work with Operations Dispatch to determine method of shipment and prepare bills of lading, invoices, and other shipping documents.
• Quote freight rates and record shipment costs and weights.
• File claims for lost/damaged freight.
• Receive and distribute incoming parcels from UPS/FedEx.
• Arrange pickup for parcels being shipped with UPS/FedEx.
• Enter shipping information into a computer by hand or by a hand-held scanner that reads bar codes on goods.
• Complete training and attend meetings/workshops/seminars/continuing education appropriate to the position, as assigned and approved by direct supervisor.
• Inform direct supervisor of all relevant departmental issues in a timely manner.
• Perform all other duties as assigned by direct supervisor.
• Comply with Wells Ag Supply policies, including Wells Ag Supply safety policies.

Qualifications

• A minimum of high school diploma or equivalent is required. Associate degree in a business-related field or higher preferred.
• Proficiency with computers, especially MS Office
• Exceptional active listening and verbal and written communication skills.
• Strong decision making, critical thinking, and problem-solving skills.
• Must be self-motivated, adaptable, accountable, and efficient.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Fonda, IA 50540: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• related: 1 year (Preferred)

Work Location: In person

Salary : $17 - $20