Pathway of Hope Regional Coordinator

Job Objective: The Regional Coordinator is responsible for the supervision and management of overall casework services offered to families through the Pathway of Hope (POH) program at identified Corps or social services site. The Regional Coordinator will work collaboratively with the Pathway of Hope Project Manager to support the implementation of the program’s objectives including training of Corps staff involved in Pathway of Hope, collection of data, and reporting on outcomes. 

Essential Functions: Provide support to direct service and community resource development, and casework consultation to ensure the full implementation of the Pathway of Hope model within the assigned Corps cluster. 

POH Corps/Corps Clusters:

• Provide ongoing consultation and administrative oversight for up to12 POH Corps in the implementation of Pathway of Hope
• Provide direct case consultation and technical assistance to case managers, caseworkers and interns as requested
• Plan, coordinate and facilitate monthly case manager/caseworker meetings
• Meet with Corps staff and officers monthly to offer support and information regarding community linkages, programmatic requirements including intake processes, intervention strategies and collection of data needed to meet program reporting requirements
• Assist in recruiting, interviewing and training of new employees directly involved in Emergency Assistance and Pathway of Hope
• Provide casework orientation and training for new case managers/caseworkers or interns
• Attend inter-agency meetings and participate in local networks, as appropriate with local staff
• Assist with special events and seasonal programs, as requested

Program Implementation:

• Ensure the quality of POH planning and implementation by participation with POH planning and program development at sites
• Ensure consistent communication by participating in weekly, biweekly or monthly conference calls with the Pathway of Hope Project Manager, Corps case managers/case workers, officers and Divisional Social Services Director
• Ensure consistent internal communication and understanding of program developments by sharing electronic and hard copies of updated information with Divisional staff and Corps. Additionally, prepare bi-monthly reports on POH progress and status for POH Project Manager and Division Social Services Director
• Ensure the quality of local data and reporting of information that will support national and territorial POH program outcomes
• Ensure relevance and consistency of POH by collaborating with the Project Manager and Divisional Social Services Director with ongoing development of policies and procedures, goals and objectives, and outcome based measures
• Ensure relevance of the POH approach to funders by keeping current on program funding resources, both public and private, and assist the POH Project Manager and Divisional Social Services Director to support local leadership in securing additional localized funding
• Assist in the scaling of POH and learning agenda by collaborating with the POH Project Manager, the Divisional Social Services Director and other organizations for the purposes of further development of the POH model and support kindred projects, as requested and/or assigned

Pathway of Hope Program Evaluation and Outcomes Measurements:

• Ensure the accuracy of data entry into the Management Information System
• Participate in annual POH evaluations/outcomes measurement for cluster(s) of Corps and assist the POH Project Manager and Divisional Social Services Director with the summary/review report
• Report any POH implementation challenges and work with the POH Project Manager, and Divisional Social Services Director to develop an action plan to address program development needs
• Collaborate with the POH Project Manager, and assist the Divisional Social Services Director with the development of a program specific POH implementation plan as requested and/or assigned
• Serve on committees related to case management, emergency assistance and building sufficiency, as requested or appointed

Education and Training:

• Conduct training sessions that support the initial implementation phase and ongoing training requirements for POH
• Plan, conduct and/or participate in POH workshops and other training events at the territorial, divisional or local level, as requested and/or assigned
• Maintain a POH trained personnel database, updating all information quarterly following command POH evaluation reviews of each unit
• Assume responsibility to plan, conduct and/or participate in other social service workshops and other staff training events at the territorial, divisional or local level, as requested and/or assigned
• Provide guidance and promote the spiritual dimension of Salvation Army social services programs, emphasizing the importance of Christian influence and evangelism in all Salvation Army ministries, including delivery of social services in contemporary settings
• Provide supervision for social work student interns, as requested and/or assigned

Program Evaluation and Certification:

• Complete quarterly random record reviews and annual review of compliance with standards in order to assure for program evaluation/certification requirements

Minimum Qualifications:

Education: Master’s degree in human service area: prefer Masters in Social Work from an accredited college or university.

Experience: Minimum of two years of experience in the supervision of comparable social service programs that offer multi-faceted casework interventions designed to address the needs of families utilizing strength based approach

Certifications/Licenses: Prefer Licensed Social Worker, Licensed Clinical Social Worker, Licensed Professional Counselor or Licensed Clinical Professional Counselor

Skills/Abilities:

• Must exercise sound judgment in the analysis of facts and circumstances surrounding individual problems and in the determination of actions to be taken within the limits of standard or accepted practice.
• Must concentrate mental and visual attention closely on work for sustained periods; employ critical thinking, complex data analysis and creative problem solving.
• Must be adaptable in culturally diverse environments, exhibit respect for cultural differences and be comfortable working with vulnerable populations.
• Experience and/or strong interest in community outreach, organization and community capacity development.
• Ability to collaborate on complex social issues within families and communities.
• Demonstrated capacity to teach adults.

Supervisory Responsibility: This position does have authority to assign and check work of other employees.  This position may recommend employment status changes to a supervisor, but not make disciplinary decisions and will not formally evaluate performance of other employees. Encourage, motivate and support staff and Corps/Corps Clusters throughout the local area for the purposes of serving those targeted individuals and families through POH and its designed outcomes.

Physical Requirements: Sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or occasional basis.  Grasp, push, pull objects, such as reference materials, files, file cabinet drawers, and reach overhead.  Operate telephone and electronic communication devices.  Operate other office equipment including personal computer, copier, fax machine, and scanning equipment.  Ability to lift up to 25 lbs. occasionally. Ability to speak and understand English in a manner that is sufficient for effective communication.

Travel: Must be able to travel via car or airplane up to 20% of the time with periodic overnight travel within the Division or Territory including conferences.  

Driving: Must possess a valid driver’s license from the state of residence.  Must be approved and maintain approval through The Salvation Army Fleet Safety Program to drive either a Salvation Army or personal vehicle on Salvation Army business.

Working Conditions: Work is other than routine with frequent interruptions and changing priorities.  Deadlines are a regular part of the job.  Under general supervision proceeds alone on regular duties, referring questionable cases to supervisors or others. Will regularly engage with others in the community to form collaborative alliances, influence, motivate, manage change, and address barriers. This position may require some weekend and evening work.

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

The Salvation Army, an international movement, is an evangelical part of the universal Christian church.  Its message is based on the Bible.  Its ministry is motivated by the love of God.  Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.