Analytics Assistant

Wells Fargo is seeking an Analytics Assistant to join the Supply Chain Management Procure to Pay team. Analytic Assistants within the Procure to Pay Solution Center team provide valuable customer service support for department customer service calls and activities supporting 105,000 service calls and 20,000 email research requests yearly. This role is positioned to deliver support to lines of business as part of the established center of excellence in support of Procure to Pay global buying and invoicing functions within the Procure to Pay Global group. #supplychainmanagementjobs

In this role, you will:

• Identify ways to improve tasks and processes to ensure timely completion, and offer ideas on trends, workflow, and presentation design
• Perform moderately complex administrative, transactional, operational tasks
• Participate in research, tracking, and data gathering related to regulations and policy
• Perform routing analysis, track trends, and present findings
• Receive direction from manager and escalate questions and issues to more experienced individuals
• Interact with peer, team, risk, compliance, and manager on projects, data analysis, and technology issues
• Responsible for resolution of internal customer and vendor questions around commercial card, travel and expense processing/audit invoices and payments along with providing high level guidance on how to access PeopleSoft tools across the procure to pay department.  
• Answer inbound calls from the Solution Center phone line and make necessary outbound calls while simultaneously documenting all call activity using the provided online tools
• Respond to queries through the Teams shared mailboxes within the service level agreement timeframe
• Resolve complex inquiries from internal customers and external vendors by performing required research to solution the submitted issue.
• Provide guidance on new or enhanced services and/or procedural changes.

Required Qualifications:

• 2 years of Administrative, Reporting experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
   

Desired Qualifications:

• 1 year of call center customer service experience in the financial services industry
• 1 year of accounts payable experience
• Genesys (CC Pulse ) Experience
• Ability to work in a fast-paced environment handling incoming phone calls and completing an electronic log for proper documentation regarding each call worked.
• Ability to complete necessary research to address incoming calls that require a deeper review.
• PeopleSoft experience
• Excellent verbal, written, and interpersonal communication skills
• Outstanding problem-solving skills

Locations:

• Chandler, Arizona
• Charlotte, North Carolina
   

Job Expectations:

• This position offers a hybrid work schedule
• Must be able to work any shift during standard hours of operation.
• Chandler, Arizona Hours of Operation: 5:00 AM – 4:00 PM (MST)
• Charlotte, North Carolina Hours of Operation: 8:00 AM – 6:00 PM (EST) *subject to change
• This role may require working over-time hours
• Over-time work is not guaranteed and subject to change at any time.

Total Base Pay Range:
$20.29 - 30.48 USD Hourly

Learn about our incredible benefits at Benefits - Wells Fargo Careers

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At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

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