What are the responsibilities and job description for the Business Execution Consultant - Content Management Technical Writer position at Wells Fargo?
About this role:
Wells Fargo is seeking a Business Execution Consultant to serve as a Technical Writer within the Content Management Team as part of Consumer Lending Merchant Services. The Merchant Services Content Management Team is responsible for creating, updating and maintaining desktop procedures and control documentation for Merchant Services business segments. Learn more about the career areas and lines of business at wellsfargojobs.com.
In this role, you will:
Complete assigned procedure/artifacts writing/publishing assignments on time and in accordance with Content Management Team procedures
Drive for results – demonstrate effective follow up to ensure assigned tasks completed timely
Identify opportunities for process improvements and share those recommendations with team management
Participate in a variety of assigned and ongoing business operations to ensure success in meeting business goals and objectives
Review and research strategies and action plans to establish effective processes while meeting performance metrics and policy expectations
Exercise independent judgement and provide guidance in diverse support functions and operations in a single business group within a line of business
Collaborate and consult with leaders and executive management
Share best practices/learnings with less experienced Content Management Team staff
Job posting may come down early due to volume of applicants.
Required Qualifications, US:
2 years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
1 years of experience working with OpenText or other procedure writing applications
1 years of technical writing experience, including experience writing risk/control documentation
Experience researching, developing, writing, and editing desktop procedures and documents
Merchant Service experience
Ability to present complex material in a digestible, consumable manner to all levels of management
Strong attention to detail, including accuracy in grammar and a sharp focus on eliminating errors
Self-starter, with strong ability to manage time and deadlines
Excellent verbal, written, and interpersonal communication skills
Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members
Job Expectations:
Ability to travel up to 5 % of the time
Willingness to work on-site at stated location on the job opening
This position offers a hybrid work schedule
This position is not eligible for Visa sponsorship
Locations:
800 S Jordan Creek Parkway, West Des Moines, IA 50266
1150 W Washington ST, Tempe, AZ 85281
550 S Tryon Street, Charlotte, NC 28202
Required location(s) listed above. Relocation assistance is not available for this position.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
