What are the responsibilities and job description for the Business Liaison Consultant 3 position at Wells Fargo?
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The Chief Operating Office (COO) is responsible for delivering a more consistent approach to business operations across Wells Fargo, strengthening the company’s risk and control infrastructure, and delivering effective and efficient enterprise services to employees and customers.
The COO group includes the head of Operations, who is jointly responsible for line of business operations with each of the five LOB CEOs. Operations functions include contact center operations, client servicing support, money movements within our businesses, lending operations, and other functions.
The COO group also includes a number of teams dedicated to strengthening Wells Fargo’s risk and control infrastructure. These include the Control Executive team; Regulatory and Policy Affairs; Enterprise Customer Excellence; Sales Practices Oversight and Management; and Strategic Execution and Operations.
The Chief Administrative Office, encompassing the Corporate Properties Group; Corporate Security; Enterprise Business Resiliency; Strategic Programs and Process Improvement; Enterprise Change Management; Supply Chain Management; and Data Management and Insights, delivers important services for our employees and customers.
The Enterprise Customer Excellence Group (ECEG) brings together customer-focused functions from across the enterprise to provide a holistic approach to critical points of interaction with Wells Fargo customers. The group, which includes the Enterprise Complaints Management Office, the Customer Remediation Center of Excellence and Net Promoter System, is responsible for understanding the causes of issues that affect customers, and providing solutions that ensure customers’ needs are understood and supported. The group is also accountable for ensuring regulators’ expectations are met and that employees have the tools and training necessary for success.
The Customer Remediation Center of Excellence (CRC) organization is an enterprise function. This organization develops and implements consistent enterprise standards for remediating customer issues across the Wells Fargo enterprise. The organization enables more effective and coordinated monitoring, reporting and stakeholder communications. Enhancing our practices and outcomes for customers is a critical part of building a better Wells Fargo.
Key Responsibilities include:
- Facilitation of complex Wells Fargo Deposit issues requiring remediation. The Consultant will facilitate the Customer Remediation process by engaging key business contacts, system teams, along with the collaboration of Compliance, Operational Risk and Law departments. May lead cross line of business remediations or remediations with multiple work-streams that require extensive planning and execution oversight.
- Ensure documentation of root cause, corrective actions, communication, and remediation plans. The Consultant will be responsible for expedited resolution and execution of remediation activities and effective communication with senior management.
- Lead special projects for standardization and organizational maturity. Model the skills to plan and organize remediations to follow the remediation life cycle according to the remediation strategy within the remediation milestones.
- Support pipeline management routines including executive reporting, resource assignments, pipeline reporting.
Required Qualifications
7 years of experience in one or a combination of the following: business operations, implementation, or strategic planning demonstrated through work or military experience; or 4 years of legal experience which includes the review, evaluation and response to agency, law firm, or regulatory inquiries
Desired Qualifications
1 year of sales pipeline management experience- Experience building partnerships and consulting effectively with leadership
- Ability to communicate confidentially and professionally
- Ability to coordinate, lead and facilitate group meetings
- Ability to exercise independent judgment to identify and resolve problems
- Ability to interact with integrity and a high level of professionalism with all levels of team members and management
- Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
- Ability to organize and manage multiple priorities
- Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
- Advanced Microsoft Office skills
- Excellent verbal, written, and interpersonal communication skills
- Good analytical skills with high attention to detail and accuracy
- Knowledge and understanding of analytical methods used in: root cause analysis
- Outstanding problem solving and decision making skills
- Solid negotiation skills
- Strong analytical skills with ability to turn findings into executable plans to meet business objectives
- Strong collaboration and partnering skills
- Experience resolving and working through escalated and complex issues
- Knowledge and understanding of consumer related remediation policy, process, and procedures
- Deposit products experience
Other Desired Qualifications
- Ability to manage teams through remediation life cycle including issue identification, root cause analysis, planning, execution, closure, monitoring and controlling
- Experience with successfully monitoring and controlling the risk by using effective planning, communications, and status reporting
- Strong data analytics acumen and skills
Job Expectations
Ability to travel up to 5% of the time
Salary Information
The salary range displayed below is based on a Full-time 40 hour a week schedule.
SD-Sioux Falls: Min: $75,600 Mid: $108,000 Max: $140,400
MN-Shoreview: Min: $84,000 Mid: $120,000 Max: $156,000
SC-Fort Mill: Min: $84,000 Mid: $120,000 Max: $156,000
AZ-Chandler: Min: $84,000 Mid: $120,000 Max: $156,000
NC-Charlotte: Min: $84,000 Mid: $120,000 Max: $156,000
IA-Des Moines: Min: $84,000 Mid: $120,000 Max: $156,000
TX-San Antonio: Min: $84,000 Mid: $120,000 Max: $156,000
NC-Charlotte: Min: $84,000 Mid: $120,000 Max: $156,000
Street Address
SD-Sioux Falls: 3401 N 4th Ave - Sioux Falls, SD
MN-Shoreview: 1801 Parkview Dr - Shoreview, MN
SC-Fort Mill: 3480 State View Blvd - Fort Mill, SC
AZ-Chandler: 2600 S Price Rd - Chandler, AZ
NC-Charlotte: 8505 Ibm Drive - Charlotte, NC
IA-Des Moines: 6200 Park Ave - Des Moines, IA
TX-San Antonio: 4101 Wiseman Blvd - San Antonio, TX
NC-Charlotte: 301 S Tryon St - Charlotte, NC