Control Management Director (CSBB Control Management)

About this role:

Wells Fargo is seeking a Control Management Director for our Consumer and Small Business Banking (CSBB) Control Management Leadership Team. The Business Control Management team is responsible for partnering with relevant business groups to identify, assess, manage and mitigate current and emerging risk exposures associated with their activities and operations. This senior leader will be responsible for front line of risk management delivering on Control Management priorities through alignment of risk and control lifecycle responsibilities to the businesses they support.

This role will lead the Business Controls team supporting the CSBB Payments division who is responsible for end-to-end money movement product strategy and management for consumer and small and business banking deposit customers (product portfolio of debit card, Zelle®, online bill pay, ExpressSend, digital wire transfers, bank-to-bank transfers, direct pay, and mobile check deposit). This highly visible strategic leadership role will work closely with other senior leaders across CSBB and the company in the development and execution of the Risk Management Lifecycle Phases and will be responsible for ensuring optimization and process effectiveness of Controls Management.

In this role, you will:

• Manage and develop a team of Senior/Lead Control Management Officers with focus on delivering service of moderate to high complexity for cross functional stakeholders and internal partners associated with the function or affected by its outcomes.
• Develop, implement, and track key CSBB Control priorities by partnering with key leaders across the CSBB Control group ensuring all priorities remain on track and aligned strategically.
• Responsible for leading committee governance process across the CSBB businesses which include governance committees as well as other business forums and produce weekly & monthly reporting updates to senior control & business leaders.
• Lead the business enablement control function by partnering with key leaders across CSBB Control to ensure the team has all necessary resources while promoting a strong expense discipline and culture.
• Identify opportunities and strategies for process improvement and risk control development over the long-term to ensure operational excellence and process efficiency.
• Support key meetings such as CSBB Control town halls, control leadership meetings, as well as offsites and other key engagement activities.
• Lead the program implementation team with a strong focus on RCSA activities along with supporting other key program implementations and changes across the control group.
• Identify opportunities for process improvement and risk control development by overseeing strategy and execution of all activities
• Lead Business Controls team by making strategic decisions to resolve highly complex issues by ensuring all process weaknesses or gaps are identified and remediation plans are supported and acted upon
• Interpret and develop range of policies and procedures for business functions with moderate to high complexity and risk
• Collaborate with and influence corporate heads, business heads, legal, audit, regulators, industry partners, elected officials, and trade groups including more experienced leadership
• Manage allocation of people and financial resources to ensure commitments are met and aligned with strategic objectives in Business Controls functional area
• Develop and guide a culture of Business Controls talent development to meet business objectives and strategies

Required Qualifications:

• 8 years of Risk Management or Business Controls experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4 years of Management experience

Desired Qualifications:

• 8 years of meaningful risk and control management experience in the financial services industry.
• Demonstrated business acumen in Consumer & Small Business Banking Payments.
• Strong understanding of Payment Products and Services such as Zelle, Wires, Debit Card.
• Strong understanding of Payment Networks and Payment Card Industry rules.
• Ability to effectively manage and build relationships within the Control Management function and with business partners.
• Strong understanding of policies, procedures, and programs to ensure appropriate and effective risk mitigation controls are in place.
• Ability to make subjective and informed decisions based upon output, influence stakeholders and justify decision making.
• Strong interpersonal, influencing, and communications skills with an ability to interact effectively with stakeholders.
• Ability to analyze, problem solve with demonstrated excellence at identifying stakeholders, understanding needs, and driving decision- making/resolution through a consensus building approach.
• Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment.
• Strong analytical, critical thinking and problem-solving skills, coupled with an ability to translate ambiguous ideas or issues into well-defined plans and solutions with a track record for delivering results
• Ability to build and lead a high-performing team, ensuring proper staffing and expertise, and manage the establishment of major policies and relevant control programs for a major business division within a large and complex organization.

Posting End Date:
20 May 2024
*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

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