What are the responsibilities and job description for the EACO Production Analyst position at Wells Fargo?
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At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Wells Fargo Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure footprint; provides information security; and enables continuous banking access through in-store, online, ATM, and other channels to Wells Fargo’s more than 70 million global customers.
A Systems Support Analyst 3 (SSA3) with the Enterprise Availability and Coordination Office (EACO) will be responsible performing triage on the reported incidents, working production issues and monitoring alarm screens in the 24x7x365 Command Center. Incident Management issues require excellent verbal and written communication skills. Will need to be able to actively facilitate and control production bridge calls at all levels of impact and provide update to all levels of management. Will also need to compose written business communications, regarding impacts with a high degree of accuracy for the effect to the line of business and customers. The Analyst will need to follow defined processes for opening, assigning the correct severity based on documentation and closing an issue with any additional work needed. This position will facilitate Production calls covering a wide range of technical and business participants including various levels of management across all business lines. This position will manage the problem on the bridge line, triages issues, understand the impacts, take the necessary steps to assemble support teams needed to resolve the issue, send notification pages and incident updates as needed. Other needs will be to Monitor alarm screens, interpret alarms and take required appropriate action. The work is in a high-paced, collaborative and virtual team environment. The shifts are 4x10 Pacific Time.
Sunday-Wednesday 18:00-04:00 PT (60 minute lunch added to the shift)
Required Qualifications
Desired Qualifications
Other Desired Qualifications
- 2+ years of Incident Response Protocols and Tools experience
Job Expectations
Salary Information
The salary range displayed below is based on a Full-time 40 hour a week schedule.
AZ-Tempe: Min: $62,500 Mid: $88,000
NC-Charlotte: Min: $62,500 Mid: $88,000
Street Address
AZ-Tempe: 1305 W 23rd St - Tempe, AZ
NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC
Disclaimer
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
