Fraud & Claims Operations Associate

About this role:

Wells Fargo is seeking Fraud & Claims Operations Associate for Cards & Merchant Services (CMS) as part of Consumer Lending. Learn more about our career areas and lines of business at wellsfargojobs.com

In this role, you will:

• Participate in researching and examining complex transactions and referrals in order to prevent and detect fraud activities, policy violations, and merchant disputes with low to high risk within fraud and claims functional area
• Review complex transactions and referrals to prevent and detect fraud activities, policy violations, and merchant disputes in low to high risk tasks and deliverables
• Receive direction and exercise judgment within defined parameters while developing an understanding of investigative techniques and all facets of portfolios serviced by the division to quickly examine information and determine liability as well as impact of each case
• Provide financial or business evidence and detailed data detecting patterns, trends, anomalies, and schemes in both transactions and relationships across multiple businesses or products to the more experienced management as well as specialists working within the team

Required Qualifications:

• 6 months of Customer Service, Financial Services, Fraud, Investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Knowledge and understanding of fraud debit or fraud credit card prevention and risk management
• Ability to achieve high production and quality standards
• Strong analytical skills with high attention to detail and accuracy
• Ability to provide strong customer service while listening, eliciting information, and comprehending customer issues
• Call center experience
• Intermediate Microsoft Office skills
• Outstanding problem solving and decision-making skills
• Excellent verbal, written, and interpersonal communication skills
• Ability to work effectively under minimal supervision and follow specific guidelines
• Ability to interact with integrity and a high level of professionalism with all levels of team members and management
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities

Job Expectations:

• Ability to work weekends, and/or holidays as needed or scheduled  
• Must be able to attend full duration of required training period 

In Office Schedule: Monday - Friday 8:00 am to 5:00 pm 

**Potential to transition to Hybrid Schedule**

Mandatory Three-Week Training: Monday - Friday 8:00 am to 5:00 pm (Subject to change)

Location: 2800 S Price Rd CHANDLER, AZ 85286

Candidate must reside within a reasonable commute to the address listed in the posting. Relocation assistance is not available for this position. This position is not eligible for Visa sponsorship.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.