Home Lending Servicing Chief Administrative Office Leader / Operational Initiatives Manager 2

About Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a diversified, community based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment, and mortgage products and services, as well as consumer and commercial finance, through 7,500 locations, more than 13,000 ATMs, the internet (wellsfargo.com), and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 261,000 team members, Wells Fargo serves one in three households in the U.S. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations.

Consumer Lending

Wells Fargo’s Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it’s buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending, Auto, Credit Cards, Retail & Merchant Services, Personal Lending, Consumer Lending Control, and Consumer Lending Shared Services.

The Position

Reporting to the Head of Home Lending Servicing, the Chief Administrative Office leader will serve as a thought leader to drive organizational efficiency for Servicing, establishing the strategic priorities related to: Portfolio Management, Business Communications, Objective and Key Result planning, enhancing the employee environment and culture, coaching and business development, and Customer Experience management. This leader will also ensure consistency with broader Home Lending, Consumer Lending, and Enterprise Operations strategies in place.

Responsibilities include:

• Coordinate and facilitate the efforts to simplify the Servicing loan portfolio
• Facilitate, design and implement repeatable and scalable business support processes.
• Partner closely with the enterprise operations team.
• Build and execute a comprehensive employee experience strategy ensuring connectivity to Consumer Lending and Enterprise priorities including: Diversity, Equity & Inclusion initiatives, Loudspeaker program and Global Employee Survey action planning. Develop and drive leader growth and development opportunities such as the Diverse Development Program.
• Facilitate the development of the Servicing OKRs, identifying opportunities to implement minimum production standards and enhance performance management process with the goal of improving efficiency among employees.
• Attend meetings on behalf of the WFHL Head of Servicing as needed.
• Develop an effective communication strategy and methodology for telling the Servicing story across the Servicing organization, Wells Fargo, and externally.
• Interface with the Servicing Transformation leader to prioritize change deliverables and coordinate execution amongst the Servicing leaders

This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.

The Candidate

A mature leader with proven critical thinking skills and demonstrated operational credibility will be determining factors in selection. A successful candidate will be articulate and possess a demonstrated leadership capability; they will be impressive in their inter-personal effectiveness and with regard to their accomplishments. The candidate will have strong relationship management, influencing, vision, operational and execution skills. A key differentiator will be the ability to understand and operate successfully in a complex, heavily matrixed corporate environment. The candidate operates with a bias with a sense of urgency, passion for results, human-centered, and personal accountability for driving results.

Base salary range for this role is:

• Min: $168,000
• Mid: $240,000
• Max: $312,000

Compensation package may include a discretionary bonus, Restricted Share Rights, or other long-term incentives.

Visit https://www.wellsfargo.com/about/careers/benefits/ for benefits information.

• 
  10 years of experience in one or a combination of the following: project management, implementation, or strategic planning
• 8 years of management experience in a planning environment

• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important.
• Proven ability to listen and communicate effectively with both internal and external stakeholders by employing a calm, credible and confident leadership style.
• Excellent written and verbal communication skills and the ability to present complex concepts into simplified solutions in a straightforward and understandable manner to multiple stakeholders.
• Proven success achieving objectives requiring a high level of cooperation from people in other part of the organization.
• Proven record improving business and vendor performance by taking a customer-focused holistic approach to understanding business processes, controls and workflow through an organization.
• Ability to execute in a fast-paced, high-demand environment while balancing multiple priorities.

Specifically, we seek:

• Leadership: Proven ability to establish and gain buy-in for an idea or vision, define stretch goals that are attainable and directly support business goals, and garner enthusiastic support across the organization to accomplish the goals. Proven they demonstrate critical, broad thinking skills.
• Problem Solving: Ability to visualize, articulate, and solve problems. Accurately analyzes complex issues, ensuring identification of underlying root causes. Demonstrates the ability to solve problems under conditions of uncertainty and ambiguity. Generates alternative solutions and expertly handles obstacles.
• Professional Skills: Capable prolific communicator that is comfortable working with a wide variety of corporate executives, sales, marketing, engineering, operations, customers and business partners. Proven teamwork skills; excellent interpersonal, written and oral communication skills.
• Creativity and Innovation: Able to think creatively and critically to identify opportunities to uniquely and effectively meet customer needs. Strong ability to assess market and competitive conditions and to develop creative, break-through approaches supporting improved customer experiences and operational efficiencies.
• Analytical Thinking: Obtains and uses data necessary to identify opportunities or understand problems; uses quantitative techniques to make it actionable.

Location:

• Other Wells Fargo locations will be considered

• 
  This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.