Lead Digital Product Manager, Merchant Servicing and Operations

About this role:

Wells Fargo is seeking a Lead Digital Product Manager to support the Account Servicing Operations Product area on the Merchant Services Business Transformation Team as part of Consumer Lending. Learn more about the career areas and business divisions at wellsfargojobs.com.

In this role, you will:

• Perform complex impact analysis on a Customer Relationship Management (CRM) dynamics platform for merchant service requests
• Lead key components of the delivery of Operations solutions related to servicing and as part of the Customer Relationship Management (CRM) dynamics platform
• Collaborate and consult with peers, colleagues and mid-level to senior managers to resolve issues and achieve goals, including across various functional areas and at the enterprise
• Act as key participant in large-scale planning
• Influence decisions in Account Servicing and Customer Relationship Management (CRM) dynamics platform maintenance which requires strong understanding of the business, policies, procedures and/or compliance requirements
• Influence and contribute to capability roadmap development, including scoping and prioritization
• Contribute to the design and delivery of appropriate controls, including finding opportunities to automate existing manual controls
• Influence and contribute to the development of key performance measures to judge effectiveness of internal platforms
• Contribute to the delivery of voice solutions that are long-term, large-scale and require vision, creativity, innovation, advanced analytical and inductive thinking
• Potentially lead projects, teams or serve as a peer mentor

Required Qualifications, US:

• 5 years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience with Agile methodology of project delivery, including but not limited to intake and discovery/analysis of new work and work in progress within the backlog
• Experience with one or more Agile tools used for tracking user stories or backlogs, such as Confluence and/or Jira
• Merchant Services experience within the financial services industry
• Experience exercising independent judgment and applying creative problem solving techniques to discern customer, technical, and process impacts
• Ability to articulate business needs with both technical and business partners
• Proven ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
• Ability to proactively identify roadblocks and develop recommendations for unforeseen issues in production, change requests, etc.
• Ability to influence and build relationships with LOB stakeholders, product owners, technology, business analysis, or other internal partners
• Ability to take initiative and work independently with minimal supervision within a matrix environment
• Experience working with third party vendors
• Intermediate skill level in Microsoft Word, PowerPoint, Excel
• Excellent verbal, written, and interpersonal communication skills and experience communicating and presenting information to senior leaders

Job Expectations:

• Ability to travel up to 10% of the time
• Willingness to work on-site at stated location on the job opening
• This position offers a hybrid work schedule
• This position is not eligible for Visa sponsorship

Job posting may come down early due to volume of applicants.

Locations:

• 800 S Jordan Creek Pkwy, West Des Moines, IA 50266
• 1100 Abernathy Rd, Atlanta, GA 30328
• 550 S Tryon, Charlotte, NC 28202
• 2800 S Price Rd, Chandler, AZ 85286

Required location(s) listed above. Relocation assistance is not available for this position.

Posting End Date:
5 Mar 2024
*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.