Lead Product Owner, Small Business Card

About this role:

Wells Fargo is seeking a Lead Product Manager to serve as a Product Owner for Small Business Card within the Cards and Merchant Services team. As a Product Owner, you will bring a strategic mindset and passion for experimentation as you work closely with Product Managers and collaborate with a variety of agile delivery teams, partners, and stakeholders across the organization. You will employ product management and agile techniques to optimize products for our customers. You will help drive the delivery of outcomes to the marketplace through ownership of the product backlog inclusive of prioritization, transparency into upcoming work, setting of product goals, and communication to support shared understanding. Learn more about the career areas and business divisions at wellsfargojobs.com.

In this role, you will:

• Lead complex initiatives including understanding current capabilities and building for the future
• Employ a customer-obsessed mindset and product management techniques to pursue a deep knowledge of customer behavior and act as their voice in discovery and product refinement
• Orchestrate discovery practices, including testing and experimentation, to create a shared understanding of the technology domain, business strategy, and customer desire in the marketplace in partnership with design and engineering partners
• Collaborate with your Product Manager, Area Product Owners, and stakeholders to contribute to and influence the overall product vision and roadmap
• Exercise effective product backlog management including prioritization in alignment with Objectives and Key Results to deliver the greatest value-based outcomes in alignment with overall product strategy and setting of the product goal
• Engage with cross-functional experts to ensure solutions are business ready from risk, legal, compliance, controls, and policy perspectives
• Partner and consult with managers, stakeholders, scrum masters, project managers, and delivery team to resolve issues and achieve product goals
• Display an agile mindset to adapt to changing customer needs, business strategies, and technology environments to deliver in a way that meets the demands of the current and future marketplace
• Embrace innovation, collaboration, and experimentation to uncover new and unique opportunities for product advancement
• Champion an environment of trust, safety, candor, and cohesiveness with the team, customers, and stakeholders

Job posting may come down early due to volume of applicants.

Required Qualifications, US:

• 5 years of Product Management, product development, strategic planning, process management, change delivery experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 3 years of experience working in an Agile environment preferably using a scaled framework
• Product owner certification such as Professional Scrum Product Owner (PSPO I), SAFe Certified Product Owner (SAFe) or Certified Scrum Product Owner (CSPO)
• Experience leading a team through transformation from Waterfall to Agile
• Credit card and/or financial industry experience
• Leadership experience with ability to effectively drive results, provide feedback/direction, and manage and build relationships with leaders and team members
• Ability to translate and summarize complex data into understandable, actionable information and recommendations
• Ability to incorporate multiple data sources and develop strategies
• Proven ability to leverage various communication methods and styles across varying levels and sizes of audiences to convey the vision of a product and address critical decision points to sustain team, customer, and stakeholder excitement around the product
• Customer centricity mindset; focused on putting the customer first in product development
• Demonstrated ability for self-management, problem-solving, and critical decision making in an efficient manner using strong analytical thinking in a complex matrixed environment
• Ability to use empathy to understand customer and end user needs and translate into delivery themes
• Experience consulting, influencing and partnering with business executives, leadership, partners and peers
• Strong facilitation skills, including ability to navigate conflict and negotiate for an outcome that balances the needs of the business
• Excellent verbal, written, and interpersonal communication skills

Job Expectations:

• Willingness to work on-site at stated location on the job opening
• This position offers a hybrid work schedule
• Travel up to 10% of the time

This position is not eligible for Visa sponsorship.

Posting Locations:

• 2800 S Price Rd, Chandler, AZ 85286
• 1151 West Washington Tempe, AZ 98281
• 2200 Concord Pike, Wilmington, DE 19803
• 1525 W W T Harris Blvd, Charlotte, NC 28262
• 550 S Tryon Charlotte, NC 28202

Required locations listed above. Relocation assistance is not available for this position.

Posting End Date:
2 Feb 2024
*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.