Loan Servicing Representative

About this role:

Wells Fargo is seeking a Loan Servicing Representative in Credit Cards for the Small Business Account Operations. Learn more about the career areas and lines of business at wellsfargojobs.com

In this role, you will:

• Support Loan Servicing functional area or processes

• Identify opportunities to improve various areas within Loan Servicing and recommend solutions

• Review, research, analyze, calculate, and submit mortgage claims that are moderately complex in nature

• Perform moderately complex administrative, transactional, operational, or customer support tasks

• Review, research, process, and respond to written and phone inquiries of moderate to high complexity from customers, title companies, vendors, and internal personnel pertaining to loans and various areas within Loan Servicing

• Receive direction from Loan Servicing supervisors

• Escalate non-routine questions to experienced individuals

• Use relevant information and independent judgment to review and file claims while ensuring compliance with all federal, state, client, and company policies, procedures, and regulations

• Interact and communicate with agencies, investors, insurers, mid-level management, staff, and cross business units, as well as internal or external customers

• Provide guidance to less experienced peers

Required Qualifications:

• 2 years of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Ability to navigate multiple computer systems, applications, and utilize search tools to find information 
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
• Ability to follow policies, procedures, and regulations
• Ability to manage a pipeline of work from assignment to completion
• Exposure to Wells Fargo Small Business Operations systems such as: CPS, FDR, Hogan/AFS, BCS, or Credit Bridge
• Excellent verbal, written, and interpersonal communication skills
• Ability to interact with integrity and a high level of professionalism with all levels of team members and management
• Strong analytical skills with high attention to detail and accuracy
• Basic Microsoft Office skills
• Knowledge and understanding of Small Business Operations products and services

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Job Expectations:

• Willingness to make outbound calls as needed to improve efficiencies, customer and user experience and reduce service levels

• Willingness to work on-site at stated location on the job opening

• Must be able to attend full duration of required training period 

• Ability to work additional hours, overtime, nights, weekends, and/or holiday as needed or scheduled to support business needs

• This position is not eligible for Visa Sponsorship

Locations:

• 2800 S Price Rd. Bld. D  Chandler, AZ 85286

• 11601 N. Black Canyon Hwy, Phoenix, AZ 85029

Required location for this position is listed above. Candidate must reside within a reasonable commute to the site location. Relocation assistance is not available for this position.

Note: Job posting may come down early due to volume of applicants.

Hybrid Schedule: Monday -Friday 7am – 3:30pm. Schedule subject to change based on business need

Training: Monday -Friday 7am – 3:30pm. OJT/Hands On. Training may be in office and/or remote

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.