Mortgage Closer (LO)

About this role:

Wells Fargo is looking to hire a Mortgage Loan Closer in Consumer Lending as part of Home Lending who has a positive attitude, excellent attention to detail and a strong work ethic. If you thrive on delivering an exceptional customer experience, developing strong relationships with internal partners and customers and working with strong organizational skills, we want to talk to you!

In this role you will:

• Identify ways to improve processes and offer ideas for own work and work group to improve efficiency and quality
• Perform moderately to high complex transactional, operational and customer support tasks within functional area to ensure a positive customer experience while being compliant.
• Receive direction from supervisor and escalate non-routine questions and issues to more experienced individual
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
•  Interact with internal partners and settlement agents to provide a compliant closing experience for customers
•  Interact with internal customers and external clients
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
• Adhere to policies and procedures while completing work efficiently and with high quality standards.
• Ability to work in a high pace environment while ensuring high customer service and quality.
• This LO position has customer contact and job duties which may include needs assessing and referring those customers interested in a dwelling secured product to a SAFE team member.
• This position includes assisting customers without taking an application and without offering or negotiating terms of a dwelling secured transaction. Individuals in a LO position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below

Required Qualifications:

• 2 years of customer service, loan administration, collections, compliance risk experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Prior mortgage loan closing experience
• Exposure to Wells Fargo applications
• Ability to gather, organize, and interpret data
• Ability to navigate multiple computer screens while working on the phone
• Demonstrated comfort and success in voice-to-voice customer service.
• Strong attention to detail and accuracy skills
• Good verbal, written, and interpersonal communication skills
• Experience with proactive problem solving and resolving customer complaints.
• Experience independently driving workload and meeting set expectations.

Job Expectations:

• Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.