Operations Senior Manager - ATM Strategy & Vendor Solutions – Consumer Operations

About this role:

Wells Fargo is seeking an Operations Senior Manager supporting ATM Strategy & Vendor Solutions within Consumer Operations. For additional information on lines of business, refer to the external Careers Site at www.wellsfargojobs.com.

In this role, you will:

• Collaborate and influence all levels of professionals including more experienced managers
• Determine appropriate strategy and actions of Operation management functional team to meet moderate to high-risk deliverables
• Develop and guide a culture of talent development to meet business objectives and strategy
• Develop and implement business unit strategies
• Engage and influence stakeholders, internal partners and peers associated with the function or affected by its outcomes
• Identify and recommend opportunities for process improvement and risk control development within the Operations functional area
• Interpret and develop policies and procedures for functions with moderate complexity within scope of responsibility across business lines or functional areas
• Lead team to achieve objectives
• Manage allocation of people and financial resources for Operations
• Manage and develop teams of individual contributors, and managers, in roles with moderate work complexity and risk in the Operations functional area
• Provide expertise for technical, operational and processing functions related to business unit
• Work with more experienced management to develop and execute business strategies

Available location: Preferred location listed below. Relocation assistance is not available for this position.

• 1305 W. W T Harris Blvd., Charlotte, NC 28262

Required Qualifications, US:

• 6 years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3 years of management experience

Desired Qualifications:

• Ability to anticipate and make timely and independent judgment decisions while working in a fast-paced and results-driven environment
• Ability to interact with integrity and a high level of professionalism with all levels of employees including management
• Ability to manage effectively in a matrixed organization, creating a strong collaborative environment, while developing partnerships with many business and functional areas across the organization
• Ability to meet or exceed business goals and objectives, while fostering a team atmosphere
• Ability to provide strong customer service while developing customer and partner relationships
• Advanced analytical and problem-solving skills with the ability to anticipate risks and opportunities to developing innovative solutions, drive organizational change including strategic and tactical initiatives
  • Demonstrated experience in trend analysis and recommending appropriate changes to identify and address root cause
• Advanced collaboration and influencing skills to achieve solutions that meet the needs of the organization; able to resolve issues, and overcome obstacles
• Advanced experience communicating and presenting complex information to multiple levels of the organization
• Advanced experience conducting project meetings, presentations, and status reporting
• Advanced project management skills including the ability to handle multiple projects concurrently while leading large complex enterprise-level initiatives
• Advanced organizational skills with high attention to detail and accuracy
• Advanced process efficiency experience, including process assessment, and recommendations for improvement including large-scale process transformation initiatives
• Experience with capacity planning, forecasting, process improvement, and measurements
• Experience driving organizational change, developing innovative solutions, and delivering results
• Experience consolidating large amounts of project status information to identify key risks, customer impact, financial implications, delays, and issues that may pose material risk
• Excellent verbal, written, and interpersonal communication skills with demonstrated experience engaging and influencing stakeholders
• Demonstrated experience coaching, developing, inspiring, motivating, and recruiting employees through balanced leadership with a focus on employee engagement, performance management, retention, and succession planning
• Demonstrated experience making recommendations and decisions on personnel related matters involving performance reviews, salary reviews and hiring/terminating
• Experience with Wells Fargo Consumer Operations Cash Vault Management Services processes
• Experience with Wells Fargo Consumer Operations check deposit processes
• Advanced Microsoft Office (Word, Excel, Outlook, PowerPoint, Project, and Teams) skills

Job Expectations:

• Work shift: 8am-5pm ET (Site hours: 7am-8pm)
• Ability to travel up to 5% of the time
• Adhere to standards outlined with written policy as well as applicable State and Federal regulations
• This position is not eligible for Visa sponsorship
• Willingness to work on-site at stated location on the job opening

IMPORTANT INFORMATION: 

• AFTER SUBMITTING YOUR APPLICATION, PLEASE MONITOR YOUR E-MAIL FOR FUTURE COMMUNICATIONS
• Once your application is received, Wells Fargo will make initial contact with you via e-mail
• Please ensure your contact information (e-mail address and phone number) is current in your Wells Fargo Jobs Profile. If your contact information has changed, please update prior to applying to this position
• Based on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.