Quality Assurance Manager - (SBA) Small Business Administration

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About this role:

Wells Fargo is seeking a Quality Assurance Manager within the (SBA) Small Business Association Division. This key position is responsible for leading a team and assists in SBA 504 and 7A loan reviews; including origination and servicing of new and existing loan files to ensure quality standards are met, relevant controls are followed and executed, and deficiencies are identified and addressed. Learn more about the career areas and lines of business at wellsfargojobs.com .

In this role, you will:

• Manage a team of Small Business Administration Quality Assurance Analysts and provide oversight in daily operations
• Ensure standards are created and maintained including creation of approaches and plans to correct problems
• Manage allocation of people and financial resources for Quality Assurance
• Mentor and guide talent development of direct reports and assist in hiring talent
• Conduct routine to moderately complex research of the business, including monitoring methodology, quality scorecards, and comprehensive reporting
• Assist with development of service level agreements and other departmental initiatives, such as technology or reporting improvements
• Assist with branch or office inspection program development, including procedures, measurement of effectiveness, and key process changes
• Coach staff to ensure resolution of complex issues where expertise is required to interpret and administer policies, guidelines or processes
• Conduct routine to moderately complex research of the business, including monitoring methodology, quality scorecards, and comprehensive reporting
• Provide oversight in daily operations
• Establish effective relationships with peers, partners, and business and support function leaders to ensure effective collaboration, policy development, and compliance
• Represent the department on broader initiatives
• Establish effective relationships with peers, partners, and business leaders to ensure effective collaboration
• Ensure effective communication strategy and adherence to company and unit policies, procedures and practices

Required Qualifications:

• 4 years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2 years of Leadership experience

Desired Qualifications:

• Small Business Administration (SBA) 7a and 504 Lending and Servicing experience
• Demonstrated leadership experience to include coaching and mentoring others
• Experience participating in the SBA audit process
• Ability to take on a high level of responsibility, initiative, and accountability
• Wells Fargo systems experience Salesforce, BLAST and Credit Fulfillment
• Strong attention to detail and accuracy skills
• Intermediate Microsoft Office skills
• Excellent verbal, written, and interpersonal communication skills
• A BS/BA degree or higher

Posting End Date:
5 Apr 2024
*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.