Small and Business Banking Business Process, Initiatives and Transformation Executive

Consumer & Small Business Banking (CSSB)

Consumer and Small Business Banking (CSBB) provides financial services to consumer banking, consumer lending, and small business customers through over 4,300 retail bank branches and more than 11,000 ATMs in 36 states and the District of Columbia, as well as through 20 customer service centers. CSBB is focused on continuously improving our customer satisfaction, by simplifying our products, pricing and processes and targeted innovation at scale.

The Role

The Small and Business Banking Business Process, Initiatives & Transformation Executive for Consumer, Small and Business Banking (CSBB) is responsible for maintaining the Small & Business Banking routines as well as the design, implementation and end-to-end responsibility of several key core functions. This executive will also lead the implementation of Enterprise and business programs and assessing risk/control effectiveness.

Responsibilities include:

• Leading issues management
• Leading intake, change management and governance oversight
• Supporting internal & external audit and regulatory engagements
• Leading technology initiatives, including planning & prioritization
• Lead business programs, projects and initiatives
• Monitoring KPIs & control metric adherence
• Vendor management, including 3rd and 4th party risk management programs
• Partnering with the enterprise to simplify and transform processes end-to-end
• Leading the Run the Business activities and various ad hoc initiatives for Small & Business Banking

The Candidate

This leader must be an exceptional leader and will be recognized for accomplishments related to hiring, retaining, and developing a world-class staff. Successful candidates will be articulate and possess a demonstrated leadership capability and will have strong interpersonal effectiveness. They must have strong understanding of business drivers and processes and be an effective influencer that has credibility with business leaders and able to offer credible challenge as needed. Leadership, relationship management, and credibility will be determining factors in selection.

Required Qualifications:

• 8 years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4 years of management experience

Desired Qualifications:

• Deep understanding of Small and/or Business Banking and Lending
• Effective process management across portfolio of initiatives
• Proven experience leading issue management, change management, intake and governance, internal and external audits, etc.
• Experience in driving outcomes centered around technology initiatives, planning & prioritization
• Leveraging financial and data analysis to drive results
• Operational risk management and issue resolution
• Ability to achieve results in a high complexity environment
• Strategic approach to operations and transformation
• Executive level communications

Posting End Date:
5 Mar 2024
*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

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