Software Engineering Manager - ITSM

Wells Fargo will only consider candidates who are presently authorized to work for any employer in the United States and who do not require work visa sponsorship from Wells Fargo now or in the future in order to retain their authorization to work in the United States.

About this role:

Wells Fargo is seeking a Software Engineering Manager within the Enterprise Services Management group for the IT Service Management Incident, Problem, Change and Service Level Management Engineering team.

In this role, you will:

• Manage a team of approximately 15 individual contributor engineers
• Ensure the craftsmanship, security, availability, resilience, and scalability of solutions developed by the teams or third-party providers
• Engage in mentoring and guiding the professional and technical development of more experienced engineers
• Identify and recommend opportunities for developing product functional and technical strategies for the domains, as well as the development of actionable short and long-term product roadmaps, by partnering with business product managers, lead systems architects, and more experienced engineers
• Make decisions and resolve issues regarding strategic products of engineering teams to meet business objectives
• Oversee engineering teams to deliver commitments aligned to strategic product priorities
• Interpret and develop security, stability, and scalability within key areas of technology risk
• Collaborate and consult with agile teams and product managers to drive outcomes
• Interact directly with third party vendors and technology service providers
• Manage allocation of people and financial resources for technology engineering
• Mentor and guide talent development of direct reports and assist in hiring talent
• Collaborate with U.S. and International team members

Required Qualifications, US:

• 4 years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2 years of Leadership experience
• 2 years of ServiceNow delivery /engineering experience in an enterprise environment
• 2 years of proven track record of agile software delivery across geographically disperse teams
• 2 years people management experience

Desired Qualifications, US:

• .net or Java development background

Job Expectations:

• This position offers a hybrid work schedule
• Relocation may be available for this position
• Ability to support critical outage and release calls when required

Locations:

• 1525 W. W. T. Harris Blvd., Charlotte, North Carolina
• 2600 S. Price Rd., Chandler, Arizona
• 1301 Solana Blvd., Westlake, Texas

Posting End Date:
29 Jul 2024
*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

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b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.