Business Applications Analyst, Electronic Health Record

The Analyst, Operations-Business Applications is an experienced team player who will play a pivotal role in implementation and ongoing support of Welltower’s Yardi Electronic Health Record (EHR) module, other clinical products, and applications. The ideal candidate will possess the ability to work cross-functionally internally and directly with Welltower’s operators to streamline system workflows and improve operational efficiencies. The Analyst, Operations-Business Applications will be required to work within a high demand, performance driven environment that focuses on implementing scalable solutions that are aligned with the company’s overall business strategy.

KEY RESPONSIBILITIES
• Develops and leverages relationships with internal and external stakeholders to meet strategic business objectives
• Provides support and executes implementation tasks related to onboarding Welltower’s operators on the Yardi platform, with a focus on electronic health records (EHR)
• Works closely with AVP, Operations-Business Applications in the development and implementation of comprehensive training programs across multiple mediums for clinical teams, ensuring they are proficient in EHR system use
• Serves as primary provider of training and help desk support to Welltower’s operators in the use of tools and systems, with a focus on electronic health records (EHR)
• Prepares training environment and materials and schedules training sessions
• Conducts routine audits to ensure users are provisioned in alignment with Welltower’s segregation of duties and Sarbanes-Oxley compliance
• Collaborates with internal support teams to resolve technical challenges
• Provides support related to workflow optimization and system upgrades
• Provides service consistent with Welltower’s core values

OTHER DUTIES
Please note this job description is not designed to provide a comprehensive listing of activities, duties, or responsibilities that are required of this role. Duties, responsibilities, and activities may change at any time with or without notice.

TRAVEL
Out-of-area and overnight travel should be expected as outlined in specific projects for which this role will engage.

MINIMUM REQUIREMENTS
Skills / Specialized Knowledge:
• Ability to manage portfolios of work
• Solid understanding of project management and agile practices, with the ability to teach and coach others
• Keen ability to engage and lead teams
• Strong interpersonal, conflict management, and communications skills
• Effective documentation and reporting skills

Experience:
• 1 year experience working with Yardi EHR, eMAR, and associated modules, strongly preferred
• 3 years’ experience in technical troubleshooting
• Knowledge of healthcare regulations and compliance requirements
• Familiarity with ICD-10 coding terminology
• Familiarity with medical terminology
• Familiarity with clinical workflow processes and EHR best practices
• Medical billing experience is helpful

Education:
• Bachelor’s degree in healthcare administration, nursing, or a related field
• Agile, Six Sigma, or PMP certification strongly preferred

Applicants must be able to pass a pre-employment drug screen.

WHAT WE OFFER

• Flexible schedule: Monday-Thursday in office, Friday’s optional to work remote
• Competitive Base Salary Annual Bonus
• Generous Paid Time Off and Holidays
• Employer-matching 401(k) Program Profit Sharing Program
• Student Debt Program – we’ll contribute up to $10,000 towards your student loans!
• Tuition Assistance Program
• Employee Stock Purchase Program – purchase shares at a 15% discount
• Comprehensive and progressive Medical/Dental/Vision options
• Summer Hours Program
• And much more! https://welltower.com/newsroom/careers/

ABOUT WELLTOWER

Welltower, an S&P 500 company headquartered in Toledo, Ohio, is driving the transformation of health care infrastructure. The Company invests with leading seniors housing operators, post-acute providers and health systems to fund the real estate and infrastructure needed to scale innovative care delivery models and improve people's wellness and overall health care experience. Welltower, a real estate investment trust ("REIT"), owns interests in properties concentrated in major, high-growth markets in the United States, Canada and the United Kingdom, consisting of seniors housing, post-acute communities and outpatient medical properties. More information is available at www.welltower.com

Welltower is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. EOE/AA. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran