Account Resolution - Legal Collector

Are you looking to start your career in the Legal field or continue a career in customer service?

We are currently seeking a Legal Account Resolution Specialist to join our subrogation team in Brooklyn Heights.

Our Legal Account Resolution Specialists/Legal Collectors work in a call center environment within our professional law office setting.

They are responsible for making outbound calls and taking inbound calls. They notify and/or locate consumers with delinquent accounts and attempt to secure payments. All consumers of our clients are in the post-judgment, legal stage of collections; preparing files for additional legal action is an important responsibility in this role. If you have a strong focus on customer service and learning paired with excellent technical skills, please read on and apply to be considered.


Schedule:

• 8:00am - 4:45pm, Monday through Friday during Training
• 8:00am - 4:30pm after Training
• No weekends or evenings

Responsibilities/Duties/Functions/Tasks: 

• Requests and/or mails form letters to consumers or representatives to notify and encourage payment of delinquent accounts
• Confers with consumers or representatives by telephone in attempt to determine reason for overdue payment and make an attempt for payment resolution
• Calculates payment arrangements and negotiates settlements which may require supervisor/client approval.
• Documents information about financial status of consumers and status of collection efforts and performs data entry to update notes on account
• Contacts consumers, consumers' representatives and attorneys to provide status updates and request/supply additional information and documentation. May also contact courts
• Obtains information to handle debit and check payments by phone
• Searches internet, public records, city and telephone directories, credit bureau reports, vendor searches and contacts employer and post office to locate consumer and/or consumer assets. Locates additional addresses as necessary
• Makes decision for next activity on consumer file and monitors files for required documents
• Follow-up to ensure all available options are utilized to achieve payment of debt
• Meets minimum standards for daily calls, files worked and goals
• Handles files in accordance with WWR and client standards, follows scripts and regulatory compliance requirements
• Approaches contact with consumers and third parties with a high level of professionalism/customer service on a recorded and monitored phone line
• Complete all required training applicable to assigned position
• Additional duties as requested or required

QUALIFICATIONS:

• High school diploma or general education degree (GED)
• 1-3 years relevant business experience or an equivalent combination of education, training, and experience
• Type 30 wpm with accuracy
• Consistently achieves 85% or better on monthly revenue goals
• Knowledge of basic computer operation, including internet research
• Maintains composure in difficult situations
• Communicates effectively verbally and in writing
• Must pass background check and drug screen
• Bilingual Spanish speaking preferred, not required

Compensation and Benefits:

• $17.00/hr.
• Unlimited monthly bonus opportunities
• Paid Time Off (PTO) - 16 days annually 8 Company paid holidays
• Competitive benefits -- Medical, Rx, Dental, Vision, Life, and Disability Insurance after 30 days and 401(k)
• Promotional opportunities from within the firm
• Employee Perks Available from Verizon, Car Dealerships, Local Movie Theaters, Theme Parks, etc.
• Earn incentives through monthly contests in a fun team environment!