Salary Job Openings

Guest Services and Communications Liaison

Wequassett Resort & Golf Club
Harwich, MA Full Time
POSTED ON 4/12/2024

Cape Cod's only double Forbes Five-Star resort is seeking a Phone operator. The person will answer and direct all incoming telephone calls and must provide warm and gracious customer service. The successful candidate will have excellent telephone etiquette and strong organizational & technical skills.

The responsibilities of the phone operator include:

  • Answering and directing all incoming telephone calls efficiently while offering warm and friendly service.
  • Ensuring that verbiage is consistent with hotel and Forbes Five-star standards
  • Accommodating guest requests, ensuring a high level of guest satisfaction
  • Maintaining an accurate log of special guest requests
  • Monitoring and responding appropriately to guest texts via Zingle
  • Commanding a knowledge of the features, amenities, and hours of operation of all resort outlets
  • Ensuring that all reservation calls are handled graciously and efficiently

Previous customer service experience is required; experience in a luxury hotel is preferred.

Wequassett Resort and Golf Club is an exquisite 27-acre waterfront resort on beautiful Pleasant Bay. We are known for our award-winning service with an unparalleled commitment to go above and beyond for our guests. We offer four restaurants, two pools, two private beaches, four tennis courts, boating and sailing, and championship golf.

Salary.com Estimation for Guest Services and Communications Liaison in Harwich, MA
$34,335 to $44,287
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