About Us

Are you passionate about leading a team of IT experts to deliver cutting-edge solutions for a global company? Do you have a vision for how data and CRM can transform business performance and customer satisfaction? If so, you might be the perfect fit for the Director of IT Applications role at WernerCo.

WernerCo is a world leader in the manufacturing and distribution of Climbing, Fall Protection, Job Site and Truck storage brands. We are looking for a Director of IT Applications who can oversee the Data/BI team and the Salesforce CRM team, and provide strategic direction, innovation, and governance for our global application environment.

Overview

The Director of IT Applications will play a critical role in leading a team of direct reports, consultants, and technology vendors to provide a robust, global application environment to support Werner’s ongoing business vitality and growth. The position will oversee the Data/BI team and the Salesforce CRM team at WernerCo.  The position requires effective leadership, customer service skills, strategic global leadership, remaining innovative in design and staying abreast of all industry topics.

Responsibilities

IT Leadership

·       Lead the development and execution of technology plans related to BI and CRM, aligning them with business strategy and enterprise architecture

• Participate in IT governance and workload prioritization, ensuring optimal resource allocation and project delivery
• Keep abreast of technology trends and best practices in areas of responsibility, and foster a culture of innovation and experimentation within your team
• Build strong relationships with business stakeholders across different units and locations, understanding their needs and expectations, and delivering solutions that add value and enhance user experience
• Manage or oversee vendor relationships for key vendors, ensuring quality, performance, and compliance
• Champion Werner values and work to continually improve IT department employee engagement.

Data/BI

• Lead the design, development, and maintenance of data warehousing, ETL, reporting, analytics, and visualization solutions
• Establish and enforce data quality standards, policies, and procedures across the organization
• Promote data literacy and foster a data-driven culture within the business units
• Develop a business intelligence center of excellence (BI COE) to provide best practices, guidance, and support for data users
• Implement data science, advanced analytics, and AI capabilities.
• Facilitate system feasibility studies, proof of concepts, pilot projects, and testing for new data technologies
• Monitor and optimize the performance, availability, and security of data systems

SalesForce CRM

• Lead the configuration, customization, integration, and administration of SalesForce CRM platform
• Ensure that CRM applications meet corporate objectives, fulfill end-user requirements, and identify and resolve business issues
• Gather, analyze, and define end-user requirements for CRM data access and usability in accordance with business objectives
• Assist in the creation of long-term strategic goals for achieving and maintaining high customer satisfaction and loyalty through CRM solutions
• Develop and implement training programs, documentation, and best practices for CRM users

Qualifications

Experience & Education:

• A bachelor’s degree in Computer Science, Information Systems, or related field; master’s degree preferred
• At least 5 years of experience in IT leadership roles, with proven track record of delivering complex BI and CRM projects in a global environment
• Expertise in Data/BI technologies, such as Snowflake and PowerBI
• Expertise in Salesforce CRM platform, specifically Service Cloud and Sales Cloud, including configuration, customization, integration, security, etc.
• Experience in Agile methodologies and practices, such as Scrum, Kanban, etc.
• Excellent communication, collaboration, problem-solving, and decision-making skills
• Ability to think strategically, creatively, and holistically about business and technology challenges
• Global experience preferred; experience in multiple country deployment and multi-language deployment is a plus
• Experience with Cyber Security fundamentals is a plus

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EEO Statement

WernerCo is committed to fostering, cultivating, and preserving a culture of diversity, equity and inclusion. WernerCo is an equal opportunity employer and prohibits discrimination and harassment of any kind. All qualified applicants to WernerCo are considered for employment without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status or any other protected characteristic. WernerCo will not tolerate discrimination or harassment of any kind based on these characteristics.