IT Specialist Help Desk Support

Position Description:  This position is responsible for working within the established I.T. Department to provide professional and technical support for Prestress Services systems and networks in the following areas: general system administration, network administration, cloud administration, and end user systems and application support.

Essential Duties & Responsibilities:
 

• Administration of MS Windows Active Directory environment, as well as application servers within that environment.
• Resolve basic technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and MS Windows workstation and server operating systems.
• Respond to end user hardware and software requests.
• Maintain up-to-date documentation of the local technology infrastructure.
• Accurately maintain inventories of computer systems and applications. Control additions, deletions and changes in equipment assigned to the users within the company.
• Monitor daily backups of the server systems and operation of other mission critical business unit infrastructure.
• Provide timely communication \ notification of any identified systems failures.
• Assist with other I.T. related projects as directed.
• Ensure compliance with company policy, procedure, and standards relating to infrastructure systems, applications and services.
• Address daily user support tickets to help ensure and maintain availability of all I.T. related resources.
• Perform other duties as necessary. 

Qualifications:

• Bachelor’s degree in information services, computer science, operations, management, or a related field and/or a minimum of 1 year of related experience, where professional capabilities have been clearly demonstrated, or an equivalent combination of education, experience and appropriate certifications such as A , Network , MCP or MCSE.
• Desktop\systems support and troubleshooting experience preferred.
• General knowledge of Windows Server administration, active directory and its associated services.
• Experience with Windows 10 and Windows 11 installation and deployment.
• Knowledge of Microsoft Office 365 and associated applications.
• Experience supporting multi-function printer and scanners.
• Able to assist with Android and iPhone configuration.
• Understanding of malware/spyware/anti-virus software.
• Understanding of fundamentals related to LAN/WAN computer environments and concepts.
• Able to effectively operate in a multi-tasking environment.
• Growing interpersonal and communication skills in a professional and effective manner. 
• Able to occasionally travel by car to remote office / plant locations (<10%)

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is frequently required to stand and walk.

The employee is occasionally required to climb or balance and stoop, kneel, or crouch. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. This position travels regularly by motor vehicle, and occasionally by train and air.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is sometimes exposed to moving mechanical parts. The employee is occasionally exposed to airborne particles or caustic chemicals. The noise level in the work environment is usually moderate.

Prestress Services is an Equal Opportunity Employer  
Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity