Loan Reconcilement Officer - Loan Operations

SUMMARY:
Loan Operations services and supports all loan areas of the bank beginning with data entry of new loans and maintaining existing loans through payoff. Loan Operations strives to provide excellent internal and external customer support for existing business and consumer loans.

Responsible for assisting in the day to day operations of the Loan Operations Reconcilement Team. This includes answering day to day questions (internal and external) and making decisions as appropriate. Work to automate where possible and make inefficient processes function efficiently. Assist the Loan Operations Management Team in accomplishing team and departmental goals.

LOCATIONS:
This position is hybrid. The employee is split between remote and office work on a formalized schedule. Consideration for location will be in Wheeling, WV.

CUSTOMER SERVICE SKILLS:
Willingness to provide a level of service which will clearly differentiate us from our competitors.

Willingness to respond to emergencies.

Willingness to work additional hours if needed.

Ability to interact with outside customers when needed.

Ability to provide superior service to internal departments.

INTERPERSONAL SKILLS:
Professional demeanor in appearance, interpersonal relations, work ethic and attitude.

Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions oriented manner.

Must be a team player with a positive outlook.

Ability to interact effectively across all levels of the organization, including senior management, the branch network, other departments and vendors.

Able to multi-task and effectively function under stressful conditions.

Ability to work in team environment as well as independently.

Strong time management skills.

Strong organizational and prioritizing skills.

Ability to be adaptable and flexible while handling workload pressure and deadlines.

Ability to handle a variety of projects simultaneously.

Ability to be collaborative with co-workers and employees.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Assists the Loan Operations Management Team in the day-to-day processing and oversight of all departmental activities. The main focus will be all loan reconcilements and reconcilement reviews; loan payments and payoffs; loan posting rejects and Freddie Mac and Fannie Mae reporting.

Researches and resolves more complex issues encountered by individuals within the department and the Reconcilement Team.

Assists Loan Operations management to develop and coordinate new practices and procedures when necessary to achieve uniformity and maximum efficiency throughout WesBanco.

Analyzes and tests features in loan accounting system, to determine whether or not it is feasible to utilize those features, and assists in training others on the use of the features if applicable.

Works with Loan Coordinators to implement new efficient processes.

Assists Loan Operations management and holding company operations officer with planning and executing data processing conversions of loan accounting systems.

Assists Profitability with development of reports from the loan accounting system.

Ensures adherence to written procedures, to maintain the integrity of the data in the loan accounting system.

Schedules, assigns work to, ensures staff coverage and all team responsibilities processed; evaluates, and makes recommendations concerning the discipline and discharge of subordinates.

Ensures accuracy of hours worked for payroll processing.

Provides training and development of staff as necessary in conjunction with the functional group leaders.

Prepares periodic and/or special reports as required or requested.

Provides backup and support to fill temporary vacancies throughout the department as necessary.

Serves as a liaison to communicate with lending officers and other branch personnel when appropriate and resolves issues of concern.

Manages special projects as assigned, ensuring quality output and adherence to established timeframes.

Other duties may be assigned from time to time.

OTHER REQUIREMENTS:
Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.

Proficient with Microsoft programs including Word, Excel, and Access.

Ability to understand and utilize banking industry technology.

Ability to travel throughout WesBanco markets as needed.

Ability to calculate figures and amounts such as interest, percentages, and averages.

Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

Bachelor’s degree and 1 year of relevant experience in banking or at least 5 years of relevant experience in banking.

Strong knowledge of loan documentation, loan servicing, loan origination, bank operations, and technology and customer service preferred.

Minimum 1 of year of previous leadership or management experience required with preference for experience managing loan operations functions.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled