What are the responsibilities and job description for the Front Desk Clerk position at WEST BANK INN?
Duties:
- Greet and welcome guests as they arrive at the front desk
- Answer phone calls and respond to inquiries in a professional and friendly manner
- Check-in and check-out guests, ensuring accuracy of information and providing necessary assistance
- Handle guest complaints or concerns, escalating issues as necessary
- Provide information about hotel facilities, services, and local attractions
- Process payments and maintain accurate records of guest transactions
- Assist with reservations and room assignments
- Maintain a clean and organized front desk area
Skills:
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Ability to multitask and prioritize tasks effectively
- Proficient in using phone systems and computer software
- Detail-oriented with good organizational skills
Note: Previous experience in a similar role is preferred but not required. Training will be provided.
Please submit your resume along with a cover letter highlighting your relevant experience to be considered for this position.
Job Type: Part-time
Pay: $11.00 - $13.00 per hour
Benefits:
- Flexible schedule
Schedule:
- Evening shift
- Holidays
- Monday to Friday
- Weekends as needed
Ability to commute/relocate:
- Celina, OH: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Hotel experience: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person
Salary : $11 - $13