Change Management Lead

Job Summary

Work closely with the claims operations teams to build the detailed Organizational Change Management workplans and the inventory of required deliverables needed to deliver the successful adoption of new products and services throughout claims. Establish strong working relationships with claims leadership, product owners, training, and product delivery teams. Lead the implementation of change management strategies and plans that define the new organizational structures needed, align roles and responsibilities to support new processes, maximize employee adoption and usage, and minimize resistance. Help leaders focus on the people side of change, including changes to business processes, systems and technology, job roles and organization structures. Act as a coach for senior leaders and executives in helping them fulfill the role of change sponsor. Support the design, development, delivery, and management of communications. Provide input, document requirements, and support the design and delivery of training programs. Actively participate in the development and refinement of our Organizational Change Management methods, tools, and capabilities. Lead/champion OCM capabilities teaching and training how to best deploy when needed.

Responsibilities & Qualifications

• 7 years’ experience in organizational change management or similar role
• 5 years’ experience in a leadership or management role
• Demonstrated solid understanding of how to lead people through change management journey
• Knowledge and demonstrated results to establish and maintain strong relationships, articulate messages to a variety of audiences, influence others and move toward a common vision or goal, adapt to ambiguous situations, able to work effectively at all levels in an organization

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EEO

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