Billing Clerk

General Statement of Duties

Performs varied bookkeeping and accounting support duties to maintain accounting and utility billing records; provides customer service and technical assistance regarding utility billing and utility collections; performs a variety of administrative support and clerical duties; performs related work as required

Essential Duties and Responsibilities

• Prepares billing statements and performs collections of utility billing accounts;
• Enters new or revised account information in computer;
• Enters meter readings into established accounts for billing purposes;
• Evaluates meter readings and may request re-reads or meter checks;
• Performs mathematical calculations to adjust bills as needed;
• Monitors and evaluates industrial billings;
• Posts utility payments and enters daily revenue on computer; prepares balance reports;
• Responds to and resolves situations involving questions on a utility bill including discrepancies in amount paid, amount owed, billing schedules, billing history increases/decreases, billing and posting errors, address verification and dates for service commencement and termination;
• Responds to requests for information over the telephone or in person by customers and potential customers, including billing and account status, dig-line information, termination and/or malfunction in service and other related questions involving utility services;
• Gathers, assembles, updates, distributes and/or files a variety of information, forms, records and data as requested;
• Prepares reports on specific accounts and other aspects of assigned work;
• Assists with gathering and processing customer information regarding the commencement, termination or transfer of services, including customers’ personal information (address, etc.) and official information used by Department personnel;
• Prepares and distributes monthly bills to customers;
• Responds to all internal and external customers in a courteous and friendly manner to promote a service orientation;
• Evaluates plans for new and additional construction sites for connection fees;
• Bills and tracks connection fees;
• Works with contractors, owners and the City to establish and notify of connection fees;
• Performs various functions on the computer including word processing, spreadsheets, database mapping, publications, etc.;
• Responds to employees’ and citizens’ questions and comments in a courteous and timely manner;

Required Knowledge, Skills and Abilities

Knowledge of:

• Current practices and procedures involved in customer service;
• Modern office procedures, practices and equipment;
• Basic bookkeeping and accounting methods;
• Office filing systems and procedures.

Requirements:

• Proven experience as a Billing Clerk or similar role
• Strong attention to detail and accuracy in data entry
• Excellent organizational and time management skills
• Ability to prioritize tasks and meet deadlines
• Proficient in using Microsoft Office Suite, particularly Excel
• Strong communication skills, both written and verbal

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type: Part-time

Pay: $16.45 - $18.00 per hour

Expected hours: 25 per week

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Retirement plan
• Vision insurance

Experience level:

• 2 years

Schedule:

• 4 hour shift
• Monday to Friday

Ability to Relocate:

• Boise, ID 83704: Relocate before starting work (Required)

Work Location: In person