What are the responsibilities and job description for the Clinic Service Rep position at West Coast Pet Memorial Services?
We’re West Coast Pet Memorial, part of North America's largest provider of pet aftercare services. Our Sultan, WA facility is an inclusive home to a warm, friendly crew, who take pride in the meaningful work they do.
We’re looking for an empathetic full-time Clinic Service Rep to join our team, one who understands the balance between enthusiasm and compassion.
You’ll work with a close-knit team you know you can depend on, one that provides comprehensive aftercare services that include cremation, grief support, and memorials. Our team members are explorers, glass artists, car enthusiasts, parents, theme park fanatics, dog agility trainers, students, and moviegoers – and they love the work-life balance afforded at West Coast Pet Memorial. We value the effort you put in and provide opportunities for growth within our organization.
What you’ll do:
Act as the face of our company, welcoming pet parents and other site visitors
Answer and route phone calls and emails
Create and present financial estimates and bills, as well as handle payments and refunds
May assist in setting up visitations, presenting aftercare options (including urns and memorial items), and memorial item pick ups
Ensure client facing areas are clean and tidy
Why you’re a great fit
You like working with people and feel comfortable building and maintaining relationships with other industry professionals and pet parents
You’re caring, patient, kind, and empathetic
Solutions come easy to you – problem-solving and quick thinking are your thing
Punctuality and accountability are important to you
You’re able to work independently or as part of a team
You don’t mind a fast-paced environment and can execute tasks accurately
You have a strong attention to detail and take pleasure in making things right
You bring a sense of calm and confidence to each situation
Your work environment will include
An office setting, working at a desk using phones and computers
Frequent bending and lifting, (20lb minimum weight)
Overtime and weekend work may be available during busier times
You may occasionally handle deceased pets
What you can expect from us
Competitive pay
Medical, vision, and dental insurance
Supportive management and administrative teams
The potential for career growth within our organization
Free, on-demand continuing education courses
Employee Assistance Program
Paid holidays and time off
Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee's cultural differences, life experiences, self-expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources at (email address or phone number).
New employees to Gateway will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
We’re looking for an empathetic full-time Clinic Service Rep to join our team, one who understands the balance between enthusiasm and compassion.
You’ll work with a close-knit team you know you can depend on, one that provides comprehensive aftercare services that include cremation, grief support, and memorials. Our team members are explorers, glass artists, car enthusiasts, parents, theme park fanatics, dog agility trainers, students, and moviegoers – and they love the work-life balance afforded at West Coast Pet Memorial. We value the effort you put in and provide opportunities for growth within our organization.
What you’ll do:
Act as the face of our company, welcoming pet parents and other site visitors
Answer and route phone calls and emails
Create and present financial estimates and bills, as well as handle payments and refunds
May assist in setting up visitations, presenting aftercare options (including urns and memorial items), and memorial item pick ups
Ensure client facing areas are clean and tidy
Why you’re a great fit
You like working with people and feel comfortable building and maintaining relationships with other industry professionals and pet parents
You’re caring, patient, kind, and empathetic
Solutions come easy to you – problem-solving and quick thinking are your thing
Punctuality and accountability are important to you
You’re able to work independently or as part of a team
You don’t mind a fast-paced environment and can execute tasks accurately
You have a strong attention to detail and take pleasure in making things right
You bring a sense of calm and confidence to each situation
Your work environment will include
An office setting, working at a desk using phones and computers
Frequent bending and lifting, (20lb minimum weight)
Overtime and weekend work may be available during busier times
You may occasionally handle deceased pets
What you can expect from us
Competitive pay
Medical, vision, and dental insurance
Supportive management and administrative teams
The potential for career growth within our organization
Free, on-demand continuing education courses
Employee Assistance Program
Paid holidays and time off
Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee's cultural differences, life experiences, self-expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources at (email address or phone number).
New employees to Gateway will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
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