What are the responsibilities and job description for the Stock Associate position at West Elm Outlet - Williams Sonoma Inc?
Primary Functions: Provide customers with a unique shopping experience by offering excellent customer service. Utilize effective selling techniques and provide in-depth product knowledge in a fast-paced, specialty retail environment.
Essential Duties:
- Provide sincere, friendly and energetic customer service by exemplifying World-Class service standards.
- Achieve established sales and contest goals
- Maintain knowledge of current sales and promotions.
- Assist customers with special services including: gift wrap, gift registry, locating merchandise, catalog orders, special orders, back orders, charge sends, courier deliveries, and furniture orders.
- Utilize effective selling techniques to build multiple sales and increase productivity.
- Demonstrate comprehensive product knowledge, including features and benefits.
- Efficiently and accurately perform register transactions ie., sales, return, and exchanges.
- Assist in implementation and maintenance of visual merchandise presentation, signage and lighting.
- Uphold store maintenance and cleanliness standards.
- Straigten, clean and help maintain stockroom as needed.
- Process, ticket, and restock merchandise as needed.
- Perform other duties as assigned by management.
- Comply with all Company policies and procedures.
Skills/ Knowledge:
- 1-2 years retail sales experience (specialty retail preferred)
- 1-2 years customer service
- Proven ability to prioritize and handle multiple tasks simultaneously.
Physical Requirements:
- Ability to be mobile on the sales floor for extended periods of time.
- Full time associates are expected to have open availability to meet the needs of the business. Casual associates must be available to work a minimum of three regularly scheduled shifts, one regularly scheduled shift during the weekend (Saturday and/or Sunday) and two regularly scheduled shifts during weekdays. Associates must be available for annual inventory and entire holiday season (November and December)
- Ability to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques.
- Ability to operate POS system.
* This position description is not inclusive of all duties and responsibilities and can be changed without notice *
Job Type: Part-time
Benefits:
- 401(k) matching
- Employee assistance program
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Overtime
- Weekend availability
Ability to commute/relocate:
- Moreno Valley, CA 92555: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- High school or equivalent (Preferred)
Work Location:
- One location
Work Remotely:
- No
Work Location: One location