Director, Site Management - West Elm

Job Description

Director, Digital Product (Site Management) - West Elm

About The Role

The Director of Digital Product oversees a team of strategic project and product managers who support improving the customer experience for the ecommerce website and app. In this role, The Director will collaborate on the development of the digital strategy and end to end roadmap development and execution for full digital experience. The Director will leverage deep knowledge of digital products and services, understanding of strategic brand direction, technology architecture and big picture consumer needs to elevate the ecommerce experience for our customers.

You're Excited About This Opportunity Because You Will...

• Ideate, build and implement great digital products and experiences that deliver business value and improved consumer experiences
• Work cross-functionally with site merchandising, site marketing, site operations, design, front-end developers, engineers and data science to deliver high quality customer centric features & experiences
• Understand user pain points and requirements, develop strong roadmap, project plans, processes and execution while ensuring projects launch seamlessly, on time and without errors
• Define and track key performance indicators to measure the success of products and initiatives, and use data-driven insights to optimize performance
• Leads a team that is responsible for site stability and health – routing & prioritizing bug fixes
• Ensures appropriate tooling is built and maintained to support business objectives
• Communicate your strategy to ensure you have the support needed for successful enhancements & launches that improve the West Elm digital customer experience
• Promote inclusive and innovative culture and principles within cross functional teams, while setting new standards in executional and operational excellence
• Hire/train/appraise eight or more direct reports
• Complete and direct special projects while managing day to day projects and trouble-shooting across business issues
  
  
  

Why you will love working at Williams-Sonoma, Inc.

• We're a successful, fast-growing company with an entrepreneurial vibe
• A technologically and data-driven business
• Competitive salaries and comprehensive health benefits
• We're at the forefront of tech and retail, redefining technology for the next generation
• We're passionate about our internal and external clients and live/breathe the client experience
• We get to be creative on a daily basis
• A smart, experienced leadership team that wants to do it right and is open to new ideas
• We believe in autonomy and reward taking initiative
  
  
  

We have fun!

We're Excited About You Because...

• Experience in digital experience, eCommerce, project or product management, planning and execution
• Proven track record in building elevated experience and managing eCommerce initiatives for large enterprises
• Successful track record with agile methodologies and iterative development processes
• Deep understanding of eCommerce products, platforms and technologies
• Exceptional communication, presentation and interpersonal skills; ability to influence across a matrixed organization
• Deep understanding of eCommerce products, platforms and technologies
• Overall 7-10 years experience in Digital-specialty retail or premium brands
• 5 - 7 years management experience required
  
  
  

About Williams-Sonoma, Inc.

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the home. Our family of brands includes Williams Sonoma, Pottery Barn, Pottery Barn Kids, PBteen, West Elm, Williams-Sonoma Home, Rejuvenation, and Mark and Graham. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room, and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. In 2017, we acquired Outward, Inc., a 3-D imaging and augmented reality platform for the home furnishings and décor industry. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.

Benefits

Once you are here, you can look forward to a wide variety of benefits. Our corporate vision--to enhance our customers' quality of life at home--extends to the lives of our associates. To that end, we offer an extensive benefits package designed to help you grow, personally and professionally, to keep you healthy, to prepare you for the unexpected, to care for your family and to build a secure future. Depending on your position and your location, here's a look at what you might be eligible for:

• A generous discount on all Williams Sonoma Inc. brands through multiple shopping channels
• A 401(k) plan and other investment opportunities
• Paid vacations, holidays and other time-off programs
• Health benefits, including health, dental and vision insurance; health and dependent care tax-free spending accounts; medical, family and bereavement leave; same-sex domestic partner benefits; short- and long-term disability programs; life and travel insurance; an employee assistance program
• Tax-free commuter benefits
• A wellness program that supports your physical, financial and emotional health
• In-person and online learning opportunities through WSI University, LearnIt and AcademyX
• Cross-brand and cross-function career opportunities
• Quarterly sample sales
• A business casual work environment
• A bike share program
• Time off to volunteer
• Matching donations to qualifying nonprofit organizations
• Company-sponsored walks and runs
• Healthy, organic options in the cafeteria and an awesome salad bar
• Discounts on nearby gyms and other local businesses
  
  
  

Williams-Sonoma, Inc. is an Equal Opportunity Employer.

Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration

This role is not eligible for relocation assistance.

About Us

Our Company

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn teen, pottery barn kids, Rejuvenation, Mark & Graham, west elm, or Outward. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.