Mortgage Customer Service Specialist

Hours of Work:

Full-time, Monday through Friday 8:00 a.m. to 5:00 p.m.

Location:

6003 Old Cheney Rd. Lincoln, NE 68516

Primary Job Purpose: Perform mortgage loan functions ensuring attention to detail, accuracy and timely completion meeting all deadlines. Maintain compliance with all federal, state, government and banking rules and regulations as well as agency guidelines.

Essential Responsibilities and Duties:

• Answer phones and assist borrowers and/or their agents as requested using superior customer service manners and skills
• Processing daily loan payments via mail/ in person
• Quote payoffs and communicating with authorized third parties
• Process releases on paid in full loans
• Fulfill borrower(s) requests for ACH set-ups, address changes, verification of mortgage, and general loan information
• Print, distribute and process daily reports as needed
• Process loan modifications, work on special projects and perform all other duties as assigned by direct supervisor, department manager or any coworker or bank employee
• Responsible for maintaining banking and departmental policies and procedures
• Regular work schedule with a level of flexibility based on demand
• Other duties as assigned

Job Specifications

Work Direction: This position reports to the Mortgage Customer Service Manager.

Accountability: This position has access to and knowledge of personally identifiable information and highly confidential/proprietary financial data of customers. The utmost discretion and confidentiality must be exercised with all data.

Work Relationship: Regular contact with internal and external customers. Must be able to communicate in a clear, concise, and pleasant manner.

Supervision: This position has no supervisory responsibilities.

Affirmative Action Plan: Equal Opportunity Employer Veterans/Disabled

JOB QUALIFICATIONS

• Basic accounting/math skills required
• Prior banking experience helpful / Prior mortgage experience beneficial
• Ability to work in a team environment
• Ability to manage and complete multiple tasks
• Ability to adapt to daily, varied workflow and responsibilities
• High level of accuracy and attention to detail
• Experience with Window-based computer programs

TO APPLY:

Please fill out an application online or mail your resume to the address below.

Human Resources
P.O. Box 82603
Lincoln, NE 68501-2603
Phone: 402-434-3456

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Experience level:

• No experience needed

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Lincoln, NE 68516: Relocate before starting work (Required)

Work Location: In person