Information Technology Technician

JOB
Note: This posting will appear similar to a recent posting for the same position - please review the job description thoroughly and the added FAQ section, as there was significant updates. West Pierce Fire & Rescue is hiring an Information Technology Technician with a tentative hire date in May 2024. *This position requires work to be done on-site in Lakewood, Washington (with travel in University Place and surrounding area) - It is not an entirely remote position. Compensation, Benefits & Schedule The 2024 monthly base salary is $10,342 for Information Technology Technician. To appropriately manage the department’s technology systems on a 24/7/365 basis, the employee shall receive an additional 3% of base salary. In lieu of mileage payments, the employee will receive a monthly vehicle allowance of $150, which shall be added to the monthly salary. Employees may be eligible for educational (5% increase to monthly base salary for a bachelor's degree, 7% for a Master's degree) and other pay incentives; reviewed and approved on an individual basis. Please see the Benefits tab for detailed information. This is a full-time, FLSA Executive Exempt non-represented position. Employees have a variety of schedule options: five 8-hour or four 10-hour workdays, or the flex schedule with five 9-hour workdays (reduced to a 40-hour workweek average by earning 5 hours of time off for each week worked). Remote work may be possible on occasion based on workload and with supervisor approval. New employees shall serve on probation for 12 months following hire date. Hiring Process Dates Date(s) are subject to change. We will email applicants if change(s) are made. Online application must be received by 5:00 PM (PDT) April 15, 2024. Resume, cover letter and the supplemental questionnaire are required. Recommendation letters are optional. A maximum of two letters may be submitted with the online application via the Reference attachment field.Candidates selected for interviews will be notified via email by end of day April 19th and will self-schedule on a 'first come, first serve' basis through the GovernmentJobs portal. Those not selected for interviews will be notified via email by end of April 26th.Candidates selected for interviews will be provided approximately one week notice in advance of the interview dates of April 24th and 26th; scheduled on an individual basis. We anticipate a conditional offer of employment will be made within three (3) business days of concluding the hiring process. The candidate selected for this position will receive a conditional offer of employment. Conditions of employment are successful completion of criminal history and driving abstract reviews.Hire date is tentative for May 2024 and will be mutually agreed upon.Questions? Please email alix.baty@westpierce.org

EXAMPLE OF DUTIES
The position shall: Resource management of data processing system hardware and software, to include but not be limited to local-area and wide-area networks, file servers, telecommunication equipment, and other related data processing and database management information technologies through equipment installation, preventative maintenance, and physical operation of equipment, reconfiguration, and end user support.Perform cyber security monitoring and mitigation on all Information Technology Systems.Provide technical support to the Information Technology Manager.Provide technical assistance to end users.Responsible as directed for the research, recommendation, implementation, and maintenance of hardware, software, SAAS and associated equipment, which could contribute to the efficiency of the District and/or emergency response system.Perform daily Systems Manager functions on Windows server and current software version loaded on personal computers connected to those server systems via a local-area or wide-area network.Perform data backup, troubleshoot hardware, software SAAS and interfaces using best practices.Perform interface support to the graphical information systems (Arc Info & Arc View) and other ESRI products.Provide a liaison function for members of other agencies while performing computer support.Develop and utilize training techniques and methods which insure optimum utilization of data systems equipment by district personnel.Resolve and assist in extraordinary or difficult work problems associated with data processing equipment.Provide oral, written and graphic presentations and develop and maintain technical reports.The position can be assigned related duties which may be deemed necessary to guarantee an effective data processing role. The position shall: Resource management of data processing system hardware and software, to include but not be limited to local-area and wide-area networks, file servers, telecommunication equipment, and other related data processing and database management information technologies through equipment installation, preventative maintenance, and physical operation of equipment, reconfiguration, and end user support.Perform cyber security monitoring and mitigation on all Information Technology Systems.Provide technical support to the Information Technology Manager.Provide technical assistance to end users.Responsible as directed for the research, recommendation, implementation, and maintenance of hardware, software, SAAS and associated equipment, which could contribute to the efficiency of the District and/or emergency response system.Perform daily Systems Manager functions on Windows server and current software version loaded on personal computers connected to those server systems via a local-area or wide-area network.Perform data backup, troubleshoot hardware, software SAAS and interfaces using best practices.Perform interface support to the graphical information systems (Arc Info & Arc View) and other ESRI products.Provide a liaison function for members of other agencies while performing computer support.Develop and utilize training techniques and methods which insure optimum utilization of data systems equipment by district personnel.Resolve and assist in extraordinary or difficult work problems associated with data processing equipment.Provide oral, written and graphic presentations and develop and maintain technical reports.The position can be assigned related duties which may be deemed necessary to guarantee an effective data processing role. The position shall demonstrate the ability and skill to effectively: Effectively use tact and courtesy with the public, co-workers, and vendors.Ability to communicate in the English language, both orally and in writing. Ability to operate multi-function phone system, computer with standard office suite, email, etc.Considerable support and working knowledge of the operation and capabilities of telecommunication, data processing, SAAS and peripheral equipmentA general knowledge of the techniques and principals involved with programming personal computer including system design and documentation.Ability to document user controls and procedures; implementation and conversion planning; problem definition/interpretation and the formulation of software solutions through ingenuity and inventiveness.Knowledge of the principles and applications of data processing to general office procedures.Thorough understanding of Hyper-V and current windows server operating systems.Knowledge of Microsoft Software to include; current Windows Server and Desktop operating systems, Microsoft Office, Exchange/Outlook e-mail system, Office 365 and SharePoint. General knowledge of local-area and wide-area networks using routers, switches Wi-Fi access points, firewalls and Windows networking operating systems.Skill in troubleshooting hardware problems.Knowledge and ability of scripting in Microsoft SQL.Skill in establishing and maintaining effective working relationships with others.Ability to exercise initiative and judgment and to function with considerable independence within established policy and procedure.Ability to effectively communicate ideas using standard English in both oral and written form, including skill in preparing and presenting oral, graphic, and written project proposals in a clear and concise manner.Ability to travel between various worksites as necessary to fulfill the needs of the District.Ability to train personnel in all aspects of data processing system usage.

SUPPLEMENTAL INFORMATION
Frequently Asked Questions How big is WPFR IT Department? We currently have 2 Information Technology Technicians and 1 Information Technology Division Manager. This job posting is to add an additional IT Technician to our staff for a total of 4 IT Department employees supporting 200 employees over 6 stations. Is this position on-call? West Pierce Fire & Rescue is an emergency response agency that at times requires support 24/7, 365 days a year. The department recognizes the demand for IT support that may require substantial unscheduled work outside of normal scheduled hours. With the addition of a new Information Technology Technician, an IT Support rotation schedule may be developed in an effort to spread out the demand (rotations, fields of expertise, etc). Will you be on-call overnight or during holidays? Yes, due to the emergency situations and 24/7 operation of the fire station there is an expectation to be available at all times. Currently, the Information Technology Manager will receive an emergency call and distribute the work between himself or an IT Technician based on a variety of factors (workload, location, knowledge base, etc). If on-call overnight or during a holiday, is there flexibility to work from home the next day? Yes, we are aware that the nature of being on-call and emergency situations can lead to fatigue and working with the Information Technology Manager regarding on-calls and adjusting work schedules/times is important. Remote work resources are supplied by the Department in order to support these expectations the IT staff are provided various resources as needed such as a mobile device, different OS devices, desktop and monitor, etc. How will you compensate on-call employees? In order to acknowledge the substantial hours of “unscheduled” duty required to appropriately manage the department’s technology systems on a 24/7/365 basis, the employee shall receive an additional 3% of base salary.