Dispatch Supervisor

West Shore Home is proud that our commitment to culture has earned us the 2023 Top Workplaces USA award as one of the nation’s top employers, as well as distinct recognition in the following categories: Leadership, Purpose & Values, and Compensation & Benefits.

As a Call Center Lead at West Shore Home®, you will oversee a team of Appointment Coordinators and take ownership of confirming customer appointments for specified regions across the nation. You will report directly to the Confirmation Manager and work closely with the rest of the Inside Sales team.

In this role, you can expect to:

• Coach and develop new Appointment Coordinators after initial new hire training
• Maintain all performance KPI’s of specific regions, and partner with Inside Sales and regional leadership to drive sustained improvement
• Monitor employee performance and identify improvement opportunities using call evaluation sheets
• Partner with the local Sales Leaders within your Region to maximize calendar efficiencies
• Meet and maintain key metrics by organizing dedicated daily/weekly/monthly duties for all members of your team

Compensation: $47,000/annually with bonus opportunities!

Schedule: Monday-Friday (11:30AM-8:00PM) and 1 Saturday/month

Location: Mechanicsburg, PA (On-Site)

Why Work at West Shore Home?

We operate at our best when every employee works to achieve their individual potential. To facilitate this, West Shore Home actively invests in our people by providing the structure and support to challenge you as you grow professionally and offering tools to achieve personal satisfaction. If you are looking to unlock your potential and find out what you are truly capable of, there is no better place to do so.

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It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.

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JL-004655

#CORP

Job Type: Full-time

Pay: From $47,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift

Supplemental pay types:

• Bonus opportunities

Experience:

• Dispatching: 1 year (Preferred)
• Call center: 1 year (Preferred)
• management: 1 year (Preferred)

Work Location: In person