Optical Technician

What Makes You a Good Match for West TN Eye?

If you are looking to be a part of a work environment that is built around fundamental values and not rushing patients in and out the door, then you are a good match. If you value a team approach that encourages and supports one another, then you are a good match. If you are frustrated by feeling like you are the only person working at your current job and want to be on a team that is working together, then you are a match. If you want to make a difference by providing quality and heartfelt care then your values are our values.

If you value doctors and managers who work with you, side by side, to teach you and always asking how to make your workday better, then your values fit the values of our leadership team.

If it sounds like you share our same values, we encourage you to apply.

Job Summary:

Key job duties include learning to greet patients, evaluating a patient’s lifestyle needs and presenting solutions for addressing those visual needs. Developing the technical knowledge to provide assistance in lens and frame selection based on visual performance, technical and cosmetic consideration. Becoming an expert on insurance benefits, accurately determining patient’s copay and inputting orders into the computer system. Gain the knowledge to accurately maintain order data in electronic medical records and facilitate day-to-day operation based on company protocols.

Other responsibilities of this position include completing quality inspection of all glasses to ensure they meet ANSI standards. The individual will learn how to make eyeglass repairs and adjustments while maintaining a clean work environment consistent with the company's procedures.

Education and Experience:

• High School Diploma / GED

• 2 years in direct sales

• Professional attitude and appearance

Essential Skills and Functions:

• Independent learner who has the determination to become an optical technician, which includes:

• Excellent sales and communication skills to assist patients with selecting the proper ophthalmic frame and lens selection to maximize their visual performance and to consistently meet departmental goals

• Ability to dispense, adjust, and repair eyewear

• Ability to read prescriptions and capable of understanding vision insurance benefits

• Work to minimize material waste during the fabrication of eyewear.

• Ability to understand patients' complaints with glasses and make appropriate adjustments to the frames to correct their problem

• Instill dilation medication, complete lensometry, auto refraction, eye pressure measurements and retinal imaging under physician’s orders

• Track optical orders in practice’s software to be sure orders are completed on time to be completed each week and sent to management.

• Contact lens application and removal training. Educate patients about their lenses, solutions, replacement schedule and warning signs of possible complications

• Provide outstanding service by treating customers with respect, providing prompt and courteous service. This requires checking of voice mail, taking action on all requests, notify patients of actions taken and documenting action in the electronic medical record

• Demonstrate the ability to work well with peers in a fast paced and evolving work environment. This requires a candidate to complete assigned daily tasks without needing constant management oversight.

• Accurately and promptly complete all required paperwork/documentation in the electronic medical record

• Assist with answering phones efficiently in accordance with West TN Eye telephone protocol

• Make recommendations to management for increased efficiency, better team morale and improved patient experience.

• Actively participate in social media campaigns highlighting your success stories of helping patients (who volunteer for social media)

• Follow all practice policies and procedures

• Build strong, supportive, and constructive relationships with doctors, peers and management teams

• Other duties as assigned

Salary:

• $12.00 - $15.00 per hour

Benefits:

Compensation and Benefits (based on employment status)

• Medical Insurance

• Vision insurance

• Life Insurance

• Dental insurance

• Professional development assistance

• Employee Assistance Program

• Paid Time Off

• Paid holidays

• Employee discount

Schedule:

• 8 hour shift

• Day shift

• Week 1 & 3: Tuesday to Saturday

• Week 2 & 4: Monday to Friday

• 3 day weekends on average twice a month

Health considerations:

• West TN Eye complies with all local, state and federal guidelines

Work Location:

• In person at 1 of 3 West TN Eye locations

NOTICE: This job description is intended only to describe the general nature and level of work performed. It is not intended nor should it be interpreted as an exhaustive list of all duties, skills, and responsibilities. This job description is to provide you an understanding of where you can begin to grow and develop with our supportive team.