What are the responsibilities and job description for the Clinical Informatics Specialist (Non-RN) position at West Tennessee Healthcare?
Overview
Responsible for communicating training policies and procedures across the organization. Coordinating role analysis, which maps staff and providers to required training. Coordinating all classroom and equipment aspects of EMR training. Coordinating super user lead onboarding and engagement throughout the system. Also coordinates onboarding for new hires requiring EMR training. Overseeing operationally led Day-in-the-Life Activities (DILs).
Responsibilities
Setting training requirements for end-user system access and getting buy-in on this decision from project and operational leadership.
Communicating with project leadership about training milestones, policies, and decisions.
Engaging with the Human Resources department, operational managers, and the EMR team to develop and implement a role analysis process that will identify all users who will need EMR access and map them to EMR-defined job roles.
Coordinating initial EMR-led Super User Lead training. This includes educating project and operational leadership about the purpose and structure of Super User Lead training, securing rooms for this event, and coordinating communication to Super User Leads, their management, and project and operational leadership.
Communicating with Super User Leads throughout the project to ensure that they are staying engaged and are prepared to support end-user training.
Developing processes for staff, providers, and managers to escalate questions and concerns about EMR class assignments and registration and working closely with EMR to address changes if needed.
Providing EMR with the appropriate data to import trainee information into the EMR Training Platform.
Communicating training registration and completion data from EMR to operational and project leadership and defining the proper escalation paths if either of those are off-track.
Ensuring all staff have appropriate EMR training tracks assigned and are registered for EMR classes.
Securing training rooms, workstations, printers, projectors, screens, barcode scanners, and other equipment needed for virtual EMR-led training and any operationally led DILs that require a computer lab.
Using EMR-provided tools as a starting point, creating and executing an overall vision for an end-user engagement program, including requesting support from project leadership.
Outlining and forming additional educational and communication plans as desired by your organization.
Generating strong Super User Lead engagement before, during, and after go-live.
Planning and executing a successful employee onboarding program after the EMR system go-live.
Working with EMR prior to go-live to establish a process for EMR to receive ongoing personnel data to assign the appropriate training to new users and existing users transferring to new roles and departments.
Ensuring new staff and transfers have appropriate EMR training tracks assigned after go-live.
Working with Super User Leads, Clinical Informatics, Physician Builders, Clinical/Business Analysts, Clinical/Business Operations, and others to ensure that productivity and proficiency metrics based on system usage are reviewed and staff are leveraging appropriate mastery training opportunities on an ongoing basis.
Working with Analysts and Super User Leads to ensure key changes are communicated to end users prior to upgrades.
Qualifications
EDUCATION:
At least two years of experience in training with one year of supervisory experience required. Such proficiency is acquired through completion of a degree in nursing, business, or other allied healthcare professions.
LICENSURE, REGISTRATION, CERTIFICATION:
EMR Training Certification to be obtained during project implementation
EXPERIENCE:
Strongly desired: Experience with technology or healthcare as evidenced by a minimum of 3 years of relevant work experience
Strongly desired: Existing knowledge of West Tennessee Healthcare organizational culture, personnel, and processes
The ideal skillset for this role is someone with high attention to detail, strong Excel skills, and strong communication
Experience with project management and marketing/communications
