Salary Resume Critique Job Openings

Public Outreach and Government Affairs Representative II

West Valley Water District
Rialto, CA Full Time
POSTED ON 3/20/2024
Under general direction, this position performs a variety of professional and administrative activities in support of District public affairs and community involvement programs; serves as a liaison between the District and other public agencies, community and industry groups; creates and develops a wide variety of printed and electronic materials and other services for use in public information programs and social media communications; helps develop water conservation messaging and education for the community; and performs other related duties as required.The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the class.

  • Serves as a liaison and represents the District with designated governmental agencies and elected officials; industry, business, professional, education, and community groups and organizations; key stakeholders; and the general public.
  • Initiates, develops, and maintains positive relationships and represents the District with elected officials, consultants, governmental, business, civic, education, industry, community representatives and groups, and the general public.
  • Participates in a variety of strategic communications, public information, and community engagement activities, events, and programs for the dissemination of information regarding the District’s operations, systems, policies, programs, and procedures.
  • Coordinates assigned public awareness campaigns, information or community involvement programs, or internal communication projects, organizing and coordinating deadlines and production schedules.
  • Coordinates and schedules community events and meetings, including invitations
  • Coordinates and assists with media activities and events; develop press releases, media advisories, and public service announcements; and support the Director of Government & Legislative Affairs in emergency situations including working with the public and media to convey critical District information, monitor events, and develop updates as appropriate.
  • Plans, develops, and creates graphic material, including flyers, brochures, newsletters, fact sheets, bill inserts, charts, and other print/graphic materials; aligns work products with WVWD’s strategic priorities, the District’s Strategic Communications Implementation Plan, and key messaging; coordinates timelines and schedules as well as the production and printing of materials.
  • Administers the District’s social media pages and other electronic communications including developing content, determining the optimal timing and placement of messaging, and development of new digital engagement tools.
  • Assists with developing strategic initiatives with corresponding performance measures and goals, recommends and implements changes to District outreach and engagement processes.
  • Participates in the development, update and implementation of the District’s short and long-term communication plans.
  • Oversees and supports outreach and support for customers in impacted areas; responds to inquiries and complaints from the general public and works with various departments to resolve issues.
  • Acts as project manager as assigned, coordinating special projects and studies.
  • Submits budget recommendations, supports purchasing guidelines and processes and monitors project expenditures.
  • Supports District water education, conservation, and rebate programs designed to improve water conservation efforts across the District.
  • Attend and participate in professional group meetings, staying on top of new trends and innovations in the industry.
  • Maintain prompt and regular attendance.
  • Performs other related duties, as assigned.
Knowledge of:

  • Concepts, principles, practices, methods, procedures, and techniques used in public affairs, community engagement, education, public information, marketing, branding, outreach, public speaking, and communications. 
  • Principles and practices of program development, management, analysis, and administration. 
  • Methods and techniques used to collect and analyze data and prepare reports on findings. 
  • District organization, functions, programs, policies, procedures, and initiatives. 
  • Basic water use-efficiency principles and program communications commonly used by water utilities.
  • Principles, methods, and techniques of graphic design, layout, and print production. 
  • Basic functions and authorities of public agencies and special districts, including the roles and responsibilities of a public governing board. 
  • Modern office procedures, methods, and equipment. 
  • Basic principles and practices of management, finance, budgeting, and accounting. 
  • Research techniques, methodology, analysis, and interpretation. 
  • Safe work practices.

Ability to:
 
  • Demonstrate ability to create graphic materials, including flyers, brochures, newsletters, fact sheets, bill inserts, charts, and other print/graphic materials; 
  • Coordinates timelines and schedules as well as the production and printing of materials; 
  • Communicate clearly, concisely, and effectively, both orally and in writing, adapting writing and presentation styles and techniques in order to engage diverse audiences; 
  • Effectively organize and prioritize work; 
  • Identify and interpret technical information in order to effectively communicate the information with various audiences; 
  • Use sound judgment in applying principles, practices, methods, and techniques used on public affairs, community outreach, water conservation and education, public relations, and communications programs; 
  • Perform highly detailed work under changing and intensive deadlines on multiple concurrent tasks; 
  • Analyze issues, research, and identify solutions, project consequences of proposed actions, and make and implement recommendations in support of District goals; 
  • Think creatively with the ability to develop innovative approaches to meet the communication needs of the District; 
  • Effectively represent the District in a professional manner; establish and maintain cooperative working relationships with others; 
  • Respond to requests and inquiries from the general public; 
  • Provide premier customer service at all times to internal and external stakeholders and customers; 
  • Participate in job related activities at times other than normal business hours at locations throughout the community or region; 
  • Understand, interpret, and apply general and specific administrative and office policies and procedures, as well as pertinent laws and regulations; 
  • Develop and maintain accurate records and files; 
  • Operate standard office equipment, personal computers, internet, Microsoft Office products, and audio/visual equipment; 
  • Observe proper safety precautions.
Any combination of education, training, and experience that would likely provide the knowledge, skills, and abilities to successfully perform in the position is qualifying. A typical combination includes:
 
Education: Equivalent to a bachelor’s degree from an accredited college or university with major coursework in public relations, marketing, communications, education, environmental sciences. Master’s degree in a related field may substitute for one year of experience.  
 
AND
 
Experience: Three (3) years of progressively responsible experience providing professional support to a public information program, preferably in the public sector.  
 
Licenses, Certificates, Special Requirements: 
 
Possession of a valid Class C California driver’s license, acceptable driving record, and proof of auto insurance in compliance with the District’s Vehicle Insurance Policy standards is required.
 
Desirable Licenses/Certifications:
 
J. Lindsey Wolf Certificate in Communications.
 
Basic PIO and JIC/JIS (G290-291)
 
Accreditation in Public Relations (APR) or similar accreditation.
 
 
PHYSICAL AND MENTAL DEMANDS 
 
The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
 
While performing the duties of this classification, an incumbent is regularly required to use hands and fingers to handle or feel.  The employee is frequently required to talk, hear, and to sit and reach with hands and arms.  The employee is occasionally required to stand, walk, climb or balance and stoop, kneel, crouch or crawl.  The employee must regularly lift and/or move up to ten (10) pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Salary.com Estimation for Public Outreach and Government Affairs Representative II in Rialto, CA
$93,787 to $129,517
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

Sign up to receive alerts about other jobs with skills like those required for the Public Outreach and Government Affairs Representative II.

Click the checkbox next to the jobs that you are interested in.

  • Advertising Skill

    • Income Estimation: $92,664 - $127,753
    • Income Estimation: $95,739 - $126,803

  • Business Strategy Skill

    • Income Estimation: $106,654 - $144,292
    • Income Estimation: $121,853 - $153,853
Employees: Get a Salary Increase
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Not the job you're looking for? Here are some other Public Outreach and Government Affairs Representative II jobs in the Rialto, CA area that may be a better fit.

Community Outreach Sales Representative

Outreach Program Services of America, Victorville, CA

Management Analyst II - Legislative and Public Affairs

San Bernardino County Transportation Authority (SBCTA), San Bernardino, CA

View More Jobs