Information Technology Client Analyst 1 - Office of Technology - Kanawha Co.

Vacancies: 1

County/Counties Vacancy Covers: Kanawha

Alternate Posting:  Information Technology Client Analyst 2 and
                                   Office of Technology Trainee

Under general supervision, performs full life cycle support of customer facing technologies, including personal computing devices, peripherals, communication devices and associated operating systems and software applications in a complex, multi-agency environment in the Office of Technology of the Department of Administration. Provides experienced client technologies support by reporting, responding to, analyzing, and resolving customer information technology problems and service requests. Ensures integrity, performance, and reliability of a large variety of client computing devices. Works as an integral member of operational project teams to deliver large-scale equipment refresh, upgrade, and migration projects. Provides a variety of information technology services to internal units and external customers to deliver services and specialized projects. Acquires a general understanding of customer’s information technology business requirements. Work requires advanced problem solving and customer service capabilities. Must work cooperatively, productively, and professionally in a team environment. May mentor Information Technology Technicians or Information Technology Associates. Employees may be required to achieve Office of Technology approved information technology certifications related to the assigned field within an established time frame as a condition of employment or advancement.
 Travel to user work sites may be required. Performs other duties as assigned.

*As a condition of employment, an inquiry into job-related information will be completed which may include, but not be limited to, criminal records, abuse registry records, driving records, employment history, and education and training. Failing to cooperate with this process, providing false or incomplete information, and/or discovery of disqualifying information may result in denial of or dismissal from employment or denial of transfer irrespective of when discovered.

Click The APPLY Link To Apply Online.  

IMPORTANT: Your eligible score will be based on information provided in your application; therefore, make sure your application is detailed and complete. You MUST complete ALL parts of the application, including the Work Experience section.

 

ATTENTION: Applicant must verify post high school education by submitting an official transcript or diploma, training or licensure earned pertaining to this position by the closing date of the posting, if not previously verified. 

To be considered to receive credit for Veterans preference, you must verify eligibility by attaching a copy of your Member 4 DD214 to your application prior to submitting it. If you are unable to attach this document, please go ahead and apply. However, you must email the document to applicantservices@wv.gov or mail to WV Division of Personnel, 1900 Kanawha Blvd. E., Building 3, Suite 500, Charleston, WV 25305. A service connected disability must be verified by a U.S. Department of Veterans Affairs letter and may also be provided by the options mentioned above. 

 

This announcement is for one or more specific vacancies and only applies to the location(s) indicated. Your application will remain active for this job for 180 days or until the job is filled. Application for this job does not automatically qualify you for other positions. Be sure to submit your application for each position of interest.  To receive an email notice anytime jobs in this or other categories are posted, you may choose to complete a Job Interest Card from the slide-out menu located at the top left of our Job Opportunities page.

Training: Bachelor's degree from a regionally accredited four-year college or university in computer science, computer information systems, information technology, computer engineering, electronics, network engineering or closely related field, OR, graduation from a standard high school or the equivalent, plus two WV Office of Technology approved information technology certifications.
 
Experience: Two years of full-time or equivalent part-time paid experience installing, supporting and troubleshooting computer hardware, software and/or network connectivity.

NOTE: Acceptable information technology certifications include CompTIA's A or Network Microsoft Certification, any Cisco certification or any Help Desk Institute Certification.

***DETAILS OF RELATED EXPERIENCE MUST BE SHOWN IN THE WORK EXPERIENCE SECTION OF YOUR ONLINE APPLICATION***