Customer Support Specialist

Summary: Responsible for professionally greeting clients and ensuring an orderly and efficient check-in process. Responsible for acquiring financial and insurance information from client or guardian and performing data entry of information into electronic health records. Responsible for providing administrative support services to achieve the goals of the Northern Counties. Provides basic clerical support in the form of answering phone calls, rescheduling clients and directing visitors. Responsible for creating and maintaining telehealth connections between clients and providers.

Essential Duties and Responsibilities:

Coordinates and schedules client appointments

• Conducts referral and intake interviews with client
• Enters and updates electronic health records
• Verifies client insurance prior to appointments and enters funding sources following company procedures
• Requests records from other facilities to ensure continuity of care
• Communicates with outside agencies regarding the provision or scheduling of services
• Collects payments from client, providing proper receipts and securing the funds
• Provides administrative clerical support to the Office Coordinator and County Director
• Operates the telephone to forward calls or take messages as appropriate
• Greet persons entering the building, determine nature of visit and notify appropriate staff of their arrival
• Maintains training compliance as required by Westbrook Health Services

Qualification Requirements:

• Excellent attention to detail and customer service skills
• Able to use basic office machines and computer systems
• Must be able to communicate clearly and accurately to convey and receive correct information
• Ability to work with staff, clients and family members in a professional, cooperative, ethical and respectful manner
• Ability to work with a diverse group of people
• Ability to effectively convey the mission of Westbrook Health Services

Education/Experience: High school diploma/GED; prior computer/PC experience is preferred but not required. Must pass Criminal Investigation Background and DHHR Background Checks