Job Posting for Customer Support Specialist at Westbrook Health Services, Inc.
Summary: Responsible for professionally greeting clients and ensuring an orderly and efficient check-in process. Responsible for acquiring financial and insurance information from client or guardian and performing data entry of information into electronic health records. Responsible for providing administrative support services to achieve the goals of the Northern Counties. Provides basic clerical support in the form of answering phone calls, rescheduling clients and directing visitors. Responsible for creating and maintaining telehealth connections between clients and providers.
Essential Duties and Responsibilities:
Coordinates and schedules client appointments
Conducts referral and intake interviews with client
Enters and updates electronic health records
Verifies client insurance prior to appointments and enters funding sources following company procedures
Requests records from other facilities to ensure continuity of care
Communicates with outside agencies regarding the provision or scheduling of services
Collects payments from client, providing proper receipts and securing the funds
Provides administrative clerical support to the Office Coordinator and County Director
Operates the telephone to forward calls or take messages as appropriate
Greet persons entering the building, determine nature of visit and notify appropriate staff of their arrival
Maintains training compliance as required by Westbrook Health Services
Qualification Requirements:
Excellent attention to detail and customer service skills
Able to use basic office machines and computer systems
Must be able to communicate clearly and accurately to convey and receive correct information
Ability to work with staff, clients and family members in a professional, cooperative, ethical and respectful manner
Ability to work with a diverse group of people
Ability to effectively convey the mission of Westbrook Health Services
Education/Experience: High school diploma/GED; prior computer/PC experience is preferred but not required. Must pass Criminal Investigation Background and DHHR Background Checks
Salary.com Estimation for Customer Support Specialist in Saint Marys, WV
$36,009 to $45,584
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