Program Director-Crisis Stabilization Unit

Summary: The Program Manager of the Crisis Stabilization Unit (CSU) is responsible for the overall management, supervision, and strategic direction of the CSU program. This role ensures that the CSU operates efficiently and effectively, meeting all clinical, administrative, and operational standards. The Program Manager will oversee the delivery of crisis intervention services, staff supervision, compliance with regulatory standards, and the achievement of program goals. Contributes significantly to program development, quality assurance, staff supervision, budgeting and service coordination with other agencies. Works autonomously in carrying out the goals and functions of the program. Provides programmatic and consultative assistance to other programs.

Essential Duties and Responsibilities include the following. Other duties may be assigned to meet business needs.

• Develops strategy for long range plan to support rapid growth within program.
• Supervises and supports a multidisciplinary team, including behavioral health technicians, nurses, case managers, and administrative staff.
• Provides leadership necessary to facilitate growth and improvement within program.
• Oversees the provision of crisis intervention, stabilization, and short-term treatment services to individuals experiencing acute behavioral health crises.
• Works with staff to assist in meeting productivity standards.
• Monitors and updates policies, procedures and operational guidelines of program to ensure compliance
• Educates agency programs and community resources about program.
• Communicates regularly with other Program Directors to stay informed of concerns, questions, needs and achievements.
• Is responsible for onboarding clinical staff in conjunction with Human Resources, by scheduling appropriate training and shadowing of other clinicians.
• Facilitates communication between senior leadership and front-line staff by attending leadership meetings and serving as a conduit for important information.
• Manages the program budget ensuring expenses remain within budget and revenues are meeting expectations
• Complies with federal, state and company policies, procedures and regulations
• Maintains confidentiality of all information and complies with HIPAA regulations.
• Provide ongoing staff training, development, and performance evaluations.
• Ensure appropriate staffing levels and coverage for 24/7 operations.
• Foster a positive and collaborative team environment.
• Demonstrates knowledge of and supports Westbrook Health Services mission, vision, values, policies and procedures, operating instructions, confidentiality standards and code of ethical behavior

Qualification Requirements:

• Must be able to communicate clearly and accurately.
• Must have strong decision-making skills
• Must work well in a team environment
• Must Work with staff, consumers and others in a professional, cooperative, ethical, respectful and effective manner.
• Must be able to work with a diverse group of people

Education and/or Experience: Bachelor’s Degree in related field preferred. Human services experience can be substituted for years of education. Prior computer/PC experience using computerized medical records. Must have previous supervisory/management experience. Must pass Criminal Investigation Background and DHHR background checks as well as post offer drug screen.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Mobility and ability to sit for long periods of time use a standard computer keyboard, bend, reach and lift up to 10 pounds are required in this position.

The professionals at Westbrook Health Services believe in promoting the well-being of individuals and families struggling with a wide range of challenges. Our staff meets the needs of over 7,000 people annually. Experienced and compassionate, we empower people to achieve wellness with the guidance of our knowledgeable and experienced staff.

Westbrook Health Services provides a comprehensive, low-cost benefits package to all full-time employees that includes medical, dental, vision, life, short and long-term disability, critical illness, accident, and pet insurance coverage options. Paid time-off, paid holidays, and paid training provide a healthy work life balance.

Westbrook provides Equal Employment Opportunity to all employees and applicants. Employment decisions are made based upon an individual’s skills and qualifications without regard to race, color, creed, religion, sex, age, national origin, citizenship, disability as defined in the law, veteran status, sexual orientation, pregnancy and related conditions, genetic information, gender identity or any status or characteristic protected under applicable federal, state, or local laws. Westbrook also prohibits unlawful discrimination based upon the perception of those characteristics or any association with a person who is perceived to have any of those characteristics. Discrimination based on any of these factors is totally inconsistent with our philosophy of doing business and will not be tolerated at any time.

Qualified individuals with bona fide disabilities, as the term “disability” is defined in the law, are entitled to reasonable accommodations in the application process and in their employment. Although Westbrook is responsible for providing reasonable accommodations, the responsibility for identifying whether accommodation is needed and what constitutes a reasonable accommodation is shared jointly by the employee and Westbrook.