Administrator/Evaluation Support

POSITION SUMMARY:

Person in this position will be responsible for managing recurring client satisfaction surveys, coordinating clinical file administrative reviews, and collecting, compiling, and presenting program outcome measures. Essential Job Functions include those listed below.

ESSENTIAL JOB FUNCTIONS:

• Provide efficient and effective administrative support to community programs.
• Assist in the coordination of day-to-day operations, including scheduling, documentation, and communication.
• Facilitate and manage client referrals, ensuring a streamlined and client-centered process.
• Collaborate with internal and external stakeholders to enhance the referral engagement system.
• Develop and implement recurring client satisfaction surveys.
• Monitor survey responses and identify areas for improvement based on feedback.
• Collaborate with program staff to address client concerns and enhance overall satisfaction.
• Coordinate and conduct quarterly quality assurance reviews of all clinical files.
• Assists Program Director(s) in compliance with organizational and regulatory standards.
• Collect and prepare reports on program outcomes for internal and external stakeholders.
• Network with referrals and attend community events as needed.
• Must Embrace and embody the mission, vision, guiding principles, clinical vision, and goals of WestCare Foundation; and
• Perform all other duties as assigned.

ESSENTIAL QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Experience and Competencies:

• Ability to have flexibility in schedule, to include but not limited to evening hours and weekends.
• Knowledge of offender populations, criminal subcultures, and cultural differences, substance abuse assessments tools, therapeutic community concepts.
• Strong organizational and time-management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in data collection and analysis.
• Knowledge of client satisfaction survey methodologies.
• Familiarity with clinical file management and regulatory standards.
• Bilingual is preferred.
• Must be highly organized, detail focused, and have excellent time management.
• Must be able to work independently and demonstrate initiative toward goals for programs.
• Must possess strong computer skills.
• Excellent communication and interpersonal skills
• Ability to pass background check.
• Ability to obtain and maintain DCFS CANTS clearance.
• Ability to obtain and maintain OIG LEIE clearance.
• Ability to pass pre-employment drug screening.
• Ability to exercise good judgment and discretion.
• Ability to work well in a team environment.
• Adherence to the highest standard of ethical conduct, especially to standards governing confidentiality.
• Must have professional appearance and demeanor.
• Must be culturally/linguistically sensitive to populations served.
• Ability to obtain and maintain CPR certification, first aid certification, and an annual tuberculosis test.
• Valid driver's license and ability to obtain and maintain WestCare's vehicle insurance is required.
• During your tenure with WestCare there may be new requirements, including, but not limited to vaccinations that are issued by local, State, Federal, and/or Funders that WestCare may have to comply with. Should this occur Human Resources or appropriate personnel will inform you.

EDUCATION and/or EXPERIENCE:

• Two to Five years' experience in program administration, evaluation or a similar role is strongly preferred.
• A minimum of a bachelor's degree in social work; or a bachelor's degree with a social work major; or working toward a degree in social work; or comparable years of qualifying experience is preferred. High School diploma is required.

LICENSURE/CERTIFICATION:

• Not applicable for this position.

WORKING CONDITIONS:

• Work is performed in a combination of an office and outdoor setting.
• Some travel is required.

ESSENTIAL PHYSICAL AND MENTAL DEMANDS OF THE JOB:

The employee must be able to perform the following essential duties and activities with or without accommodation:

PHYSICAL DEMANDS:

• Requires mobility and physical activity: Having an adequate range of body motion and mobility to work in an office, residential, or outdoor environment including standing and walking (even and uneven surfaces), sitting for extended periods of time, bending, twisting, reaching, balancing, occasional lifting and carrying of up to 50 pounds. Use of computer and telephone systems is required which includes coordination of eye and hand, and fine manipulation by the hands (typing, writing, and working with files). Requires the ability to defend oneself and clients in physically abusive situations using approved physical de-escalation techniques.
• Requires talking: Expressing or exchanging ideas by means of the spoken word. Talking is required to impart oral information to employees, clients, patients, and the public, and in those activities in which the employee is required to convey detailed or important spoken instructions to others accurately, loudly, or quickly.
• Requires hearing: Hearing is required to receive and communicate detailed information through oral communication.
• Requires seeing: Clarity of vision at 20 inches or less and at distance. This factor is required to complete paperwork for many of the employee's essential job functions and to observe client behavior and activities in and out of the facility.
• The normal work routine involves no exposure to human blood, body fluids or tissues. However, exposure or potential exposure may be required as a condition of employment. Appropriate personal protective equipment will be readily available to every employee.

MENTAL DEMANDS:

• Requires the ability to collect and analyze complex numerical and written data and verbal information to reach logical conclusions.
• Requires the ability to work and cooperate with clients, co-workers, managers, the public and employees at all levels to exchange ideas, information, instructions, and opinions.
• Requires the ability to work under stress and in emotionally charged settings.
• The ability to defend oneself and clients in mentally/verbally abusive situations using approved mental/verbal de-escalation techniques.