Case Manager

Description

POSITION SUMMARY:

Person in this position will provide case management to individuals and families referred for Homeless Prevention Services. This includes arrangement, coordination, and delivery of services related to meeting the housing stability needs of referred program participants. Essential Job Functions include those listed below. Other duties may be assigned as needed.

ESSENTIAL JOB FUNCTIONS:

• Oversight of day-to day operations of the program
• Builds and maintains relationships with property owners/managers to secure units for leasing
• Meet with each client as needed.
• Intake and assessment of incoming participants to determine eligibility and appropriate services.
• Make referrals and appointments with appropriate agency, services and/or case managers.
• Maintain client files according to company policy and contract requirements.
• Heavy documentation; HMIS data entry.
• Provide daily, weekly, and monthly reports as requested.
• Assist and monitor data collection and statistical reporting and complete Quality Improvement reports as requested.
• Maintain relationships with referring and supporting agencies and represent the agency at various community meetings as requested.
• Coordination of various services throughout several agencies.
• Attend scheduled meetings and presentations with referral agencies.
• Must Embrace and embody the mission, vision, guiding principles, clinical vision, and goals of WestCare Foundation; and
• Perform any other duties as assigned.

Qualifications

ESSENTIAL QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Excellent communication and public speaking skills.
• Demonstrated ability to work with the underserved populations.
• Ability to conduct outreach, including street outreach.
• Good computer skills.
• Good documentation skills.
• Ability to operate a computer and complete documents in Microsoft Word program formats with strong knowledge of Excel or the ability to learn.
• Ability to respond as needed to crisis situations in an efficient manner.
• Ability to work well in a team environment.
• Adherence to the highest standard of ethical conduct, especially to standards governing confidentiality.
• Professional appearance and demeanor.
• Must be culturally/linguistically sensitive to populations served.
• Must be able to successfully obtain and maintain a criminal background clearance
• Valid driver’s license and ability to obtain and maintain WestCare’s vehicle insurance is required; and
• CPR Certification, First Aid Certification, and an annual Tuberculosis test.
• During your tenure with WestCare there may be new requirements, including, but not limited to vaccinations that are issued by local, State, Federal, and/or Funders that WestCare may have to comply with. Should this occur Human Resources or appropriate personnel will inform you.

EDUCATION and/or EXPERIENCE:

• Two (2) years case management or counseling services;
• Graduation with a two-year degree in Psychology, Social Work, Community and Human Services or a related field is preferred.
• High School diploma or equivalent is required.

LICENSURE/CERTIFICATION:

• Not applicable for this position.

WORKING CONDITIONS:

• Work is primarily performed in an office setting.
• Some travel is required.

• Some outdoor activities may be required.